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Add Multiple Account Administrators with Multiple Authorization Tokens (LinkedIn)

Multiple authorization tokens enable multiple users to be recognized administrators for same LinkedIn account within Sprinklr. If one admin’s token becomes invalid—for any reason outlined in this article—the account remains active, allowing other authorized users to continue publishing and engaging

social

Knowledge Base Article

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Getting started

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Reddit Reporting Glossary

The Reddit Reporting Glossary is intended to provide comprehensive definitions of all available Metrics and Dimensions.​​Reddit reporting glossary​FunctionalitySprinklr SupportedReddit Hourly Page ViewsIt will display the hourly page views available for the Reddit account.Reddit Page ViewsIt will di

26.1

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Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Engage, publish and report on Reddit

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Automate Creation of Localized Copies

In this article, you will learn how to automate the creation of localized copies for various regional content teams.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rule Engine window, click Create New Rule. For more

marketing

Localized Copies

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

social

Knowledge Base Article

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Google My Business

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Copy Properties from User to Campaign

Copy various campaign properties from the user level to the campaign level by creating a Campaign Rule. Once the rule is enabled, all the tasks satisfying the condition will have the selected actions initiated on it.Example use case shown below: Brand, Region, Country & Channel Type properties w

marketing

campaigns

Rule Engine

Knowledge Base Article

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Campaign Rules

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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User Management

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Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

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Knowledge Base Article

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Queue rules

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Standard Metrics Configuration

Sprinklr Service Reporting allows you to customize the definitions of Sprinklr’s standard service metrics for frequently used contact center key performance indicators (KPIs), such as Average Handle Time (AHT) and Service Level. This is done using Standard Metrics, which stores the definitions of fr

Sprinklr Insights

26.1

Sprinklr Service

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Knowledge Base Article

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Standard Metrics

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

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Knowledge Base Article

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Advanced capabilities

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs.The following are the advantages of using Sprinklr U

experience:space

Custom Link Library

social

URL shortening

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Knowledge Base Article

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URL Shorteners

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Add a Queue

Queues help you save time by automatically arranging inbound messages, suggestions, approvals, cases, and tasks. In this article, you will learn to create a Queue from the Platform Settings in order to assign various options to queues automatically.Steps Click the New Tab icon. Under Platform Module

social

Knowledge Base Article

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Queue Management

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Copy Properties from Campaign to Outbound Message

Rules can be created for Outbound Messages to copy properties from Sub-Campaign to the Message level fields. This eliminates manual and duplicate effort needed from the users.Example Use case shown below: This rule ensures that for all the facebook messages created, the Sub-Campaign properties Objec

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Naming Conventions for Campaigns

Automating the process of naming Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Campaigns. O

marketing

Naming Convention

campaigns

Rule Engine

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Knowledge Base Article

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Campaign Rules

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

social

Knowledge Base Article

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Advanced capabilities

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SSO FAQs for Advocacy

SSO is a property of access control of multiple related, but independent, software systems. Its purpose is to provide an additional layer of security when accessing third-party applications. In the case of our product, Sprinklr Advocacy would act as that third-party application.Advocacy SSO FAQsIs t

Advocacy - SES

social

SSO FAQs

SSO FAQs for Advocacy

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Knowledge Base Article

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Content Administration

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Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

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How to use Google Analytics for Realtime Ads Reporting

What is a real-time report?​Real-time reporting refers to the feature that allows you to view and analyse website or app data as it occurs in real-time. It provides immediate insights into user activities, interactions, and events on your website or app, enabling you to monitor and respond to user b

marketing

Knowledge Base Article

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Reporting & Analytics

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

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Social - SES

DST - SES

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Knowledge Base Article

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Engagement (Distributed Admin)