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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

marketing

Knowledge Base Article

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Snapchat Pixel

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Standard Inbound Voice Reporting Dashboard

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

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Reporting

Voice

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Standard Inbound Voice Dashboards

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

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Sprinklr Integrations

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Knowledge Base Article

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Configure an Extension in Sprinklr

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How do Smart Bidding Strategy Groups Work?

A Bid is an offer of a particular amount of money for something when competing against other people to buy it. In other words, it is an amount that an advertiser is willing to pay in an auction to achieve their desired outcome.The success of your campaign relies on keeping it profitable means gettin

marketing

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Overview

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Overview

SMS (Short Message Service) is a widely used messaging channel that allows businesses to communicate with customers through text messages sent directly to their mobile phones. It is a simple and reliable method of reaching customers, as SMS messages have a high open rate.SMS offers several advantage

Service

Knowledge Base Article

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Overview

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Introduction to IVR Components

​​The Sprinklr IVR comprises various interconnected components that work together to deliver efficient and personalized customer interactions. This knowledge base article provides an overview of these essential components, their functionalities, and how they contribute to creating seamless IVR expe

Sprinklr Service

20.10

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Knowledge Base Article

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Introduction to IVR Components

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Agent Screen Sharing

Agent Screen Sharing provides agents with the capability to seamlessly share their screens with customers, offering a comprehensive view of their desktop or device in real-time. This functionality facilitates clearer communication and more effective assistance.Empowering agents, screen sharing allow

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Knowledge Base Article

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Agent Screen Share

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Import/Migrate your CMS data to Sprinklr Knowledge Base

Moving your current content to a new content management system can be a cumbersome process, requiring several steps to ensure a successful migration. Switching your CMS can seem daunting since no two systems interpret data in precisely the same way. Don’t worry; we’re here to help!​Easily migrate al

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Knowledge Base Article

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Migrate Existing Content

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What is Photo Text

Photo Text / Optical Character Recognition (text inside the image) allows you to search for keywords inside the images. This can be very useful to detect the presence of your brand mentions where your brand's name is not mentioned in the message but an image is shared with your brand’s name in

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photo text

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What is Photo Text?

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

social

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Knowledge Base Article

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Getting started

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Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

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Knowledge Base Article

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Peer to Peer Chat

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About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

marketing

Knowledge Base Article

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Getting Started

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How does AI Creative Insights Work?

Creatives are essential for helping brands and advertisers understand how their audience engages with their content. The AI Creative Insights dashboard answers the question of which creatives perform well by providing data on various attributes. You can view a breakdown of how different elements in

marketing

Knowledge Base Article

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Functionalities

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Verify your Google My Business Page

To update your business name and other info on Google, you must first verify your business. When you verify your business, you are required to check that your business info is accurate and that you’re the only one who can edit it.​To Verify for the First TimeYou are required to add or clai

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Verify your Google My Business

Verify the GMB Listings

Knowledge Base Article

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Google My Business

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IVR Testing and Debug Logs​

This feature aids you in testing and debugging IVR workflows seamlessly. It provides a real-time simulation, allowing access to node-level actions and detailed logs for all configured nodes. The module is designed to pinpoint errors in case any node breaks, eliminating the need for manual debugging

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Knowledge Base Article

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Testing and Debug Logs​

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Overview - Yotpo

IntroductionWe are introducing an integration with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. Similar to platforms like Bazaarvoice and PowerReviews, Yotpo offers additional features aimed

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Overview - Yotpo

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How Smart Routing Helps

Smart Assignment, an AI-powered routing feature, aims to connect customers with the most suitable care agents to ensure optimal outcomes and quick resolution of customer queries. It utilizes available customer data to intelligently match unassigned cases to the right agents.Features offered by Smart

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Knowledge Base Article

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Using AI in routing

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.10 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.10 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

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Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Sprinklr Support

Overview Sprinklr's Support Portal is an On-Demand resource that provides recorded webcast training sessions, a Training Calendar, and more. Training Sessions are available for international time zones as well.  If any targeted training sessions are needed for your team, please contact your A

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sprinklr support

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Knowledge Base Article

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Platform Modules

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AI+ Studio

AI+ Studio is your centralized workspace for building, managing, and monitoring AI across Sprinklr.It enables you to manage models, configure safety checks, create AI workflows, and track performance — all within a single, unified environment.This one-stop platform offers comprehensive features, inc

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Knowledge Base Article

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AI+ Studio