Overview

The Platform Help section in Sprinklr provides quick access to learning resources, documentation, community support, system health information, and feature updates. These options are designed to help users learn, troubleshoot, and stay informed without leaving the platform.

This article explains the help options available under Platform Help and how each one can be used.

Access Platform Help

You can access Platform Help from within the Sprinklr application. The menu lists several resources that support learning, self‑service troubleshooting, and awareness of platform updates.

Available Platform Help Options

Sprinklr University

Sprinklr University is the official learning hub for users who want structured, in-depth training on the platform. It offers a wide variety of educational resources, including:

• Self‑paced eLearning courses - Self-paced online courses covering core Sprinklr features and use cases.

• Certifications - Industry-recognized credentials to validate your Sprinklr expertise.

• Instructor‑led and classroom training events - Instructor-led sessions hosted at SprinklrU for hands-on learning.

Use this option to build product knowledge, upskill on Sprinklr features, or prepare for certifications.

Whether you are onboarding as a new user or seeking to deepen your knowledge of advanced features, Sprinklr University is the ideal starting point for structured professional development.

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Knowledge Portal

The Knowledge Portal serves as Sprinklr's official documentation library. It gives you access to Sprinklr Help Center
documentation, including:

• Step‑by‑step how‑to articles

• Feature explanations

• Troubleshooting articles

This is the primary resource for detailed, written product documentation. Use the Knowledge Portal when you need to understand a specific feature in depth, look up platform settings, or follow a documented workflow
for a complex task. The portal is searchable and regularly updated by the Sprinklr documentation team.

Customer Community

The Sprinklr Customer Community is an exclusive online forum connecting users from across the globe. It is a peer-to-peer space where Sprinklr customers can:

• Connect with other Sprinklr users

• Learn from shared experiences and best practices

• Discover new use cases and workflows

This exclusive community helps users learn how others are using Sprinklr effectively.

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Platform Status

Platform Status shows the live system health of the Sprinklr platform. Use this option to:

• Live system status across all Sprinklr services and modules

• Ongoing incidents or scheduled maintenance windows

• Confirm platform availability

This is especially useful when troubleshooting access or performance issues. If you ever experience unexpected behavior or performance issues, checking Platform Status should be your first step before raising a support ticket.

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New Updates

New Updates provides guided, step‑by‑step tours to help you:

• Explore newly released features

• Understand recent enhancements

• Learn what’s changed in the Sprinklr platform

This helps you stay up to date with the latest product improvements.

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Key Takeaway

The Platform Help menu centralizes learning, documentation, community engagement, system status, and product updates, making it easier to get help and stay informed directly within Sprinklr.

Sprinklr also offers 24/7 support through the Sprinklr Support team, which is available by submitting a Support Ticket here in the Support Portal or by emailing tickets@sprinklr.com.