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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

social

Knowledge Base Article

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Reply from Engagement dashboards

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Publish and Manage X Threads

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

Service

Knowledge Base Article

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Publish and Manage Threaded Tweets

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WhatsApp Business Account Display Name Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin-level access to Facebook Business Manager.The WhatsApp Business display name is your business name that customers see on your WhatsApp Business profile. When you add a new phone number to your WhatsAp

Service

Knowledge Base Article

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Display Name

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Add Support for Azure OpenAI

You can integrate Azure OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys Additionally, we also support fine-tuning Azure OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up an

marketing

Insights

social

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Knowledge Base Article

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Add support for Azure OpenAI

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

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Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Content Security Policy (CSP) Guide for Live chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

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Knowledge Base Article

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Website Installation

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Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

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Knowledge Base Article

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Publish to an X account

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

article:howto

product:platform

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Knowledge Base Article

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Integration Guides

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Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

26.1

Sprinklr Service

Service

26.1.1

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Knowledge Base Article

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Master Schedule

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You Begin​Before you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained. Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the

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Knowledge Base Article

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WhatsApp Flows

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Smart Comprehend

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Publish to Pinterest

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor

Service

Knowledge Base Article

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Publishing on Pinterest

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

The Pop‑ups appear when supervisors take actions such as transferring, conferencing, recording, or adjusting audio during a live interaction. These pop‑ups provide quick access to essential call functions without leaving the main interface.​The Pop-up detaches the Call Control window from the main a

Sprinklr Service

New Article

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26.1.1

Knowledge Base Article

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

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Sprinklr v16.5.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

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release_note

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v16.5.0 (July)

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Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

social

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

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Knowledge Base Article

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Channel Limitations (Distributed)

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Customer Authentication

If a user is already logged in on the components, you can securely pass their authenticated details to the chat for user authentication. This process is called pre‑authentication. With pre‑authentication, you don’t need to request customer details again during the chat flow. Instead, you can reuse t

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Knowledge Base Article

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Customer Authentication

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Manage Agent Preferences

The Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable agents to submit their preferences within a controlled timeframe. This structured approach enhances scheduling accuracy, reduces manual effort, and promotes fair and balanced shift allocation.

Sprinklr Service

20.7.1

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Updated Article

Knowledge Base Article

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Agent Preferences

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Add Facebook Brand Page with Editor Permission on Profile

Sprinklr supports task-level permissions similar to Facebook's native settings. Users with Editor permissions can also add the Facebook page to Sprinklr and successfully publish posts and engage with comments.​With Admin access, users are granted a wide range of permissions including Page Deletion,

social

Knowledge Base Article

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Add Facebook account in Sprinklr