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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can use the decision box to create different paths based on the customer’s interaction with the brand's outbound messages. These interactions include whether the message has been read, replied to,

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Create an X Video Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish

social

Knowledge Base Article

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Publish to an X account

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Close Looping of Cases

Agents can now close the loop on a case once customer feedback has been submitted through the survey. Once the case rule is defined and the escalation criteria are defined, the case will appear in the care console.Prerequisites​​To access Close Loop Feedback, you would need Program Level Permissions

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Troubleshooting

Agent Side video call popup is not comingPlease make sure the routing logic steps have been followed correctly. Common errors includeUser not having the desired skill or skill proficiency valueUser not present in the work queueIt could be that the particular agent/ work queue capacity is full. Pleas

Service

Knowledge Base Article

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Troubleshooting

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Re-Open a Closed Business Location Page on Google My Business

If your business or any of its locations closes, you can choose whether it’s permanently or temporarily closed. You can also easily reopen a business that’s marked as temporarily closed. Note that when you reopen your business, your profile is no longer marked temporarily or permanently closed on Go

Re-Open Closed Business Location

Service

Knowledge Base Article

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Reopening a Closed Business Location

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Benefits of Campaign Monitoring

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. How Brands utilise Campaign monitoring ? One major telecommunications company implemented voice campaign management to optimize its outbound calling campaigns. By analyzing call data and optimi

Service

Knowledge Base Article

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Campaign Monitoring

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Smart Alerts capabilities within Listening

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alertsProduct Insights alertsLocation Insights alertsThe key

alerting capabilities

Insights

Alerts capabilities

Smart Alerts

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Knowledge Base Article

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Listening Smart Alerts

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Check Consumed Capacity of Agents

Supervisors and agents have the ability to view all work entities that are occupying an agent's capacity. This provides a comprehensive overview of the workload assigned to each agent, including messages, cases, and tasks.Check the Consumed Capacity of Agents on the Queues PageOn the Queues pag

Service

Knowledge Base Article

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Additional Use Cases

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Value of Ads Web Analytics

This article will cover the value and use cases of web analytics.Value of Web AnalyticsUsing Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

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LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Bulk Testing of AI Pipelines

You can perform Bulk Testing for AI use case pipelines. Instead of testing one case at a time, you can run tests on multiple cases and analyze their responses together. Bulk testing is available for both inference pipelines and evaluation pipelines, making it easier to validate use cases like sentim

marketing

Insights

social

New Article

+3

Knowledge Base Article

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Use-Case Deployments

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

marketing

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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User Management

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Introduction of Automated Checklist Builder

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Introduction

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

20.10

Service

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Knowledge Base Article

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Time Off Management