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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

Knowledge Base Article

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Fields and Relationship

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Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

Knowledge Base Article

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Fields and Relationship

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Conversation Routing

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With this new model, Facebook Pages can assign control of user conversations to different connected apps—such as Sprinklr—based on the entry point of the message. This article outlines how Sprinklr su

Service

Knowledge Base Article

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Conversation Routing

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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Manage Pinterest Product Catalogs

Product Catalogs are a collection of products on which reviews will appear on your site. In your Product Catalog, you can apply configurations to specific products or to categories of products, customizing the sub-ratings available to customers when they leave reviews on these products. Pinterest ca

marketing

Knowledge Base Article

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Publish Pinterest Dynamic Product Ads

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Add Google My Business account in Sprinklr

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+11

Knowledge Base Article

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Google My Business

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Snapchat Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Snapchat. For example, How to track which segment of your audience is performing bet

marketing

Knowledge Base Article

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Reporting & Analytics

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Adding a Wordpress account

Before you begin, please ensure that you have all the access tokens related to your WordPress Account. You will get all the information related to the access tokens from WordPress. To add a WordPress accountClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Li

marketing

wordpress

Knowledge Base Article

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Wordpress and Sprinklr Integration

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

social

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

Knowledge Base Article

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Stack Exchange

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How to Create TikTok Custom Audiences

A Custom Audience lets you find people who have previously engaged with your business, ads, or website. This type of targeting is a powerful tool for re-marketing, reaching possible repeat customers, increasing your following, increasing app engagement, or creating lookalike audiences.In Sprinklr, y

marketing

Knowledge Base Article

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Create Custom Audience

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Right to Erasure Cases

Right to Erasure Cases can be used to delete available customer data across all data sources.The Right to Erasure Cases section of Privacy Cloud will help you comply with Data Subject's right to be forgotten as defined under GDPR, meaning, the right for their personal information to be deleted

article:howto

stage:final

Knowledge Base Article

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Privacy Guides

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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LinkedIn Ads Reporting Dimensions

Leverage this detailed list of all LinkedIn dimensions available in Sprinklr's Ads Reporting to gain more insight into your LinkedIn Ads. Given below is a list of all LinkedIn dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBrea

marketing

Knowledge Base Article

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Dimensions

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Create and Assign Dynamic User Groups

Dynamic User Groups allow users within the same Task Queue to be grouped together in a single User Group. Create a Dynamic User Group Click the New Tab icon . Under Governance Console, select All Settings within Platform Setup. On the Platform Settings window, select User Groups within Man

experience:space

Insights

release:N-A

productmodule:workflow-engine

+11

Knowledge Base Article

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User Management

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Using Record Forms in Guided Workflow

You can create a Guided Workflow to display the record form you created for the ticketing workflow to the agents. This is implemented using a Transition node in the Guided Workflow.PrerequisitesBefore you begin, ensure the following prerequisites are met:A record form exists. For steps, see Create R

Service

Knowledge Base Article

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Use Record Forms in Guided Workflow

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)