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Selecting Directories for SFTP/S3/GCS/Azure Blob Connections

Sprinklr offers capabilities to import an entity from a source location, like S3, SFTP, Azure Blob, and GCS using the credentials that are provided by the client. The user enters the credentials in the Source Specifications screen. With these credentials, the user can browse the Directory Path from

marketing

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social

Service

Knowledge Base Article

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List of Supported Connector Types

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Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

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Insights

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Special Pages

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Create Sprinklr AI Agent Application

This article provides a clear and practical approach to building your Sprinklr AI Agent applications. It walks you through the essential steps to design, configure, and deploy intelligent agents that can automate tasks, learn from data, and interact with users or environments effectively.Note: Befor

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Sprinklr Service

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Knowledge Base Article

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Sprinklr AI Agent Overview

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

Service

Knowledge Base Article

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Introduction to Guided Workflows

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What is Automated Quality Management?

Automated Quality Management: A Comprehensive OverviewAutomated Quality Management (AQM) revolutionizes the traditional approach to maintaining standards in service and performance. It operates by implementing predefined checklists, which are intricately designed to assess various parameters critica

Service

Knowledge Base Article

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Introduction

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Create a Telegram Column

social

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Telegram

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Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

Service

Knowledge Base Article

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Rich Text Assets

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

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Getting started

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahold of

Workflow Update Rules

Insights

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Knowledge Base Article

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Rule Engine

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Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Native 14.0.x

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How to Apply Dynamic Image Templates in Ads Manager

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates (add link) give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for ed

marketing

Knowledge Base Article

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Manage Creative at Scale

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Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

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Haptik

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Haptik

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Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

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Detailed Report Glossary

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Interaction Phase Analysis Introduction

Interaction Phase Analysis categorizes agent–customer conversations into defined stages, offering insight into how interactions evolve over time. This capability is limited to conversations that involve a live agent and does not include bot-only exchanges. By dividing conversations into structured p

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Sprinklr Service

New Article

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Knowledge Base Article

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Introduction

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Link related cases in Care Console

Agents can manually link related cases and view all of them in a single widget, using the Link Case widget. For instance, if your agent wishes to view similar cases created by customers on different channels, they can link it together and visualise it under the Link Case Widget.Note: Only visual lin

Service

Knowledge Base Article

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Link related cases in Care Console

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Industry Rank standard dashboard

It is important to know where you stand against the top competitors in your industry. Along with the ability to set up dashboards with your known competitors, Sprinklr Benchmarking also offers the ability to track and benchmark against unknown industry competitors using the Industry Rank dashboard.T

industry verticals

Insights

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Sprinklr Social: 20.2.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

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social

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Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Introduction to Close-Loop Feedback

Closed-loop feedback effectively tackles unresolved issues, overlooked chances for enhancement, and increasing dissatisfaction, whereas manual triaging contributes to operational inefficiencies and delays in responses. To address these challenges, closed-loop feedback management offers the following

Insights

Knowledge Base Article

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Introduction

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External DAM Integrations

Asset Management SolutionDescriptionSitecore You can leverage Sitecore as the single source of truth for assets for campaigns on modern channels. If an asset is present in Sitecore, you can search and import it in Sprinklr automatically, along with the metadata fields copied to Sprinklr custom field

DAM - SES

social

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management