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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

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v18.8.2 (October)

RS
Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

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Service Reporting Copilot

Service Reporting Copilot is an intelligent assistant designed to simplify and streamline the way you navigate, create, and interpret dashboards. Whether you're part of an internal team or a client, Copilot helps eliminate the need to manually sift through complex metrics and dimensions or assemble

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Service Reporting Copilot

SH
Industry Rank standard dashboard

It is important to know where you stand against the top competitors in your industry. Along with the ability to set up dashboards with your known competitors, Sprinklr Benchmarking also offers the ability to track and benchmark against unknown industry competitors using the Industry Rank dashboard.T

industry verticals

Insights

Knowledge Base Article

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Standard Dashboards in Benchmarking

RS
Sprinklr Social: 20.2.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2.1 Patch (26th Feb '25 Onwards)

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Introduction to Close-Loop Feedback

Closed-loop feedback effectively tackles unresolved issues, overlooked chances for enhancement, and increasing dissatisfaction, whereas manual triaging contributes to operational inefficiencies and delays in responses. To address these challenges, closed-loop feedback management offers the following

Insights

Knowledge Base Article

 • 

Introduction

RS
Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

 • 

Detailed Report Glossary

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Create a column for Carfax

After the Carfax account is added in Sprinklr, you will be able to pull in all your native reviews and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Carfax that can be added to the dashboard. In this article we will cover the steps to create an engagement

article:howto

carfax

social

stage:final

Knowledge Base Article

 • 

Carfax

RS
Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

 • 

Integration Guides

SH
Social ACW with Auto Wrap Up

The After Case Work (ACW) feature elevates the agent experience when concluding social channel interactions. ACW enhances user experience by effortlessly collecting crucial information and improving reporting, thereby boosting agent efficiency.By employing a macro with ACW, agents can seamlessly man

Service

Knowledge Base Article

 • 

Omnichannel ACW

RS
Enable External Publisher in Advocacy

External Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy site does not need to be pre-approved by administrators. Advocates can curate and s

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

External Publisher Enablement (Advocacy)

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

 • 

Testing Bot Workflows

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View Long-Term Plans

Long‑Term Plans (LTPs) provide extended‑range forecasts that help organizations anticipate staffing needs over months or years. After you create a plan and it successfully transitions to the Draft state, you can view and review its details.This document explains how to view Long‑Term Plans and inter

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Long-Term Plans

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Introduction to Case Management

OverviewCase Management in Sprinklr enables brands to address customer inquiries and issues across different communication channels, such as social media, messaging apps, email, and phone. It provides a centralized platform for businesses to monitor and respond to customer inquiries, requests, and c

Service

Knowledge Base Article

 • 

What is Case Management

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View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

social

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed User)

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Add TikTok Business Manager Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.About TikTok Business CenterTikTok

TikTok Business Manager

marketing

Knowledge Base Article

 • 

Setting Up TikTok in Sprinklr

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How to Create Web Analytics Using Facebook’s Dynamic Parameters

This article will cover the creation of web analytics using dynamic parameters offered by Facebook. This will only work for Facebook and no other channels. The dynamic URL parameters will allow you to track user behavior on Dynamic Ads after a user has clicked on the Ad URL from FacebookFor example,

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics Using Facebook’s Dynamic Parameters

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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

 • 

Publishing Functionalities

SH
Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

26.1

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

 • 

Configure an Extension in Sprinklr

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Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Service

Knowledge Base Article

 • 

Guided Workflow Canvas