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Capabilities and Limitations

In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.Apple Messages for Business Capabilities and LimitationsTypes of PostCan ReceiveCan SendText/Rich TextYesYesLink/Rich LinkYesYesTo allow users to preview conten

Service

Knowledge Base Article

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Capabilities and Limitations

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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid, if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published.Navigate to Tiered ApprovalsClick the New Tab icon

experience:space

Tiered Approval Permissions

Insights

release:N-A

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Knowledge Base Article

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Tiered Approval

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Snapchat Public Profiles

Advertise on Snapchat and reach a wider group of audience.​Snapchat is a camera and messaging app that connects people to their friends and the world. With Snapchat Ads, you can reach a global audience and drive meaningful results. Sprinklr supports ad publishing and reporting from your Snapchat ad

marketing

Knowledge Base Article

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Setting up Snapchat in Sprinklr

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Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

News as a Listening Source

Knowledge Base Article

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Web Sources

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

Knowledge Base Article

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Web Sources

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Configuring Tools in an AI Agent

Tools are essential components that allow your AI Agent to perform specific actions during user interactions, system triggers, or workflows. Each tool acts as a micro-action that the AI Agent can execute. For example, tools can automate processes, retrieve or update data, send messages, or seamlessl

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Tools in Sprinklr AI Agent

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Add Assets to a Campaign

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to create assets that you can share

social

Social - SES

DST - SES

Knowledge Base Article

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Campaigns (Distributed Admin)

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Publish a Post using Vanilla Forum

Introduction to Vanilla Forum We’ve integrated our Sprinklr platform with Vanilla Forum, a versatile platform for creating and managing online communities. This integration allows you to easily oversee discussions, comments, and community interactions directly within Sprinklr. In this article, you w

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

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Knowledge Base Article

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Prompt Engineering Best Practices

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Upload Closed caption Files with Video Assets

In the Asset Manager, you can add closed captions to Facebook and YouTube videos. Multiple file types can be uploaded for each language, allowing you to select the closed caption file type suited for best channel performance when the asset is published. Adding closed captions to your videos makes yo

DAM - SES

Video Assets

social

Upload Closed caption Files with Video Assets

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Knowledge Base Article

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Advanced Capabilities

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

social

Knowledge Base Article

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Know More

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Snapchat Advertising Parity

Learn about Sprinklr's capabilities on Snapchat Advertising that are at par and even better than you can get on the native platform.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of more than 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowin

Engagement

marketing

paid

Ads Manager

+3

Knowledge Base Article

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Advertising Channel Parity

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Introduction to Care Console/Agent Desktop

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily managing calls, emails, web chat, and social media interactions from one screen.Why Care Console?1. The custom home page contains all the components and wid

Service

Knowledge Base Article

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Introduction to Care Console/Agent Desktop

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

social

Distributed

Social - SES

+2

Knowledge Base Article

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Engagement (Distributed User)

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Filter UGC based on Response of Screener Questions

In certain cases, customers have a lot of advocates working in different departments. It gets difficult for the customers to keep track of the user-generated content from various departments. Going forward, in this article you will learn about how to filter out suggested content based on the respons

Advocacy - SES

social

Social - SES

Filter UGC based on Response of Screener Questions

Knowledge Base Article

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Suggest Content

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Engagement on Linkedin

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Sprinklr Unified Platform & Cross-Products: Patch Changes (19.5.2)

Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release: Note: The

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

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Send one time notifications to customers

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Send Twitter Direct Messages

Twitter direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct

Service

Knowledge Base Article

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Sending Twitter DM's