Capabilities and Limitations
Updated
In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.
Apple Messages for Business Capabilities and Limitations
Types of Post | Can Receive | Can Send |
Text/Rich Text | Yes | Yes |
Link/Rich Link | Yes | Yes To allow users to preview content inline without first loading a preview, you can send a rich link message instead. When you send a URL within a sentence or a large text message, the content will be divided into 3 separate messages and generate the rich link message accordingly. |
Image | Yes | Yes |
Document | Yes | Yes |
Emoji | Yes | Yes |
Location | Yes | No |
Audio | Yes | Yes |
Video | Yes | Yes |
Gif | Yes | Yes |
Stickers | Yes | No |
Delivery Indicator | Yes | Yes |
Typing Indicator | Yes | Yes |
Channel Capabilities | Availability |
Authentication | Yes |
Consumer Name | No |
Consumer Image | No |
Edit a Published Post | No |
Automatically close reply box on deletion of conversation from customer end To get it enabled, please work with your Success Manager. | Yes |
Detecting Tapback Reactions
Sprinklr can also detect tapback reactions, i.e, when a user reacts to the message with an emoji.
Receiving Closed Conversations Message
Sprinklr can notify automated agents when a customer deletes the conversation and blocks to send any further messages to the user, unless the user starts the conversation again.
