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Sprinklr 16.10.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+7

release_note

 • 

v16.10.0 (August-November)

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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Service

Knowledge Base Article

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Self Serve Apps

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Create an Interactive Reply Template for WhatsApp Business

You can create an Interactive Reply template in Digital Asset Management (DAM). This template can be used on WhatsApp Business to let customers respond in the conversation thread by clicking one of the predefined options. After creating the template in DAM, you can send it by configuring an auto‑res

Service

Knowledge Base Article

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Interactive Reply Templates

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How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Insights

Import FPDI File

Build FPDI File

Knowledge Base Article

 • 

First Party Data Ingestion

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Add a Wordpress Account to Sprinklr

In this article, we will cover the steps to add a new custom field in Sprinklr.WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like o

experience:space

WordPress Account

WordPress API Identifier

channel:wordpress

+8

Knowledge Base Article

 • 

Wordpress

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

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Lock Task Views

A view can be locked to prevent other collaborators of the project to edit view properties including view name, sharing configuration, filter, sorting, and color. Only admins, owners and the view owner (the person who created the view) can lock/unlock the view and change the properties of the view.P

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+2

Knowledge Base Article

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Manage Task Views

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Owned Channel Reporting Value Realization

UseOpportunityValueCreate relevant tags for your brand, product, etc.Get granular reporting for all posts created around a specific product or initiative.Understand how much engagement a specific product garners or how many clicks through to a specific site/shop were generated.Create custom metrics

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

+6

release_note

 • 

v15.5.0 (July)

RS
Organic Split (A/B) Testing on Sprinklr 

OverviewA/B testing for organic content on social media is a method used by brands to compare two or more versions of a post, creative, or message to determine which performs better in terms of engagement, reach, or conversions. By systematically testing variations of content, brands can optimize th

Publishing - SES

social

Sprinklr Social

20.10

+2

Knowledge Base Article

 • 

Advanced capabilities

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How to Optimize Ad Campaigns via Smart Rules in Ads Manager

- As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?- When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?- Do you want to promote a campaign based on trending topics or themes?Sprin

marketing

Knowledge Base Article

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Ad Campaign Optimization

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What is Reddit Post Flair

Reddit Post flair is a special tagging system that you can choose to enable for your community. Post flair allows mods and community members to create a visual flag for tagged content. It can be used to help categorize post content types, flag content about a certain subtopic of your community, tag

What is Reddit Post Flair

Reddit Post Flair

Reddit

Post Flair

+1

Knowledge Base Article

 • 

Reddit Post Flair

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

social

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

Knowledge Base Article

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Stack Exchange

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

Insights

Knowledge Base Article

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Introduction to Followers Network Reports

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Custom Fields Support in Briefs and Brief Templates

OverviewYou can now add Custom Fields in Brief Templates or Briefs. Custom Fields help simplify Brief usage and allow you to manage your entire campaign or content strategy from a single place. When using or modifying Campaign or Content Briefs, you can update the Custom Fields from within the Brief

marketing

Knowledge Base Article

 • 

Brief Template Components

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View Version History of Briefs

You can view the Version History for every brief added to a campaign and sub-campaign. Within the version history of a brief, you can view who made changes in the current version and when i.e. the user name along with the timestamp. Any changes made to a brief will be saved as a version.Note:When th

brief templates

marketing

Versions Tab

Activity Log

Knowledge Base Article

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Version History of Briefs

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Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.5 Release (May 18-26, '24)

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How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

marketing

Knowledge Base Article

 • 

Setting Up Google Analytics 4

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What is Email Marketing?

Email marketing is a digital marketing strategy that involves sending commercial or promotional messages to a group of people via email. This type of marketing is typically used by businesses to communicate with their customers or potential customers and can include a variety of content such as adve

marketing

Email Marketing

Knowledge Base Article

 • 

What is Email Marketing?