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Unified Analytics Dimensions

Dimension Display NameDescriptionDateThe calendar Date on which the activity occurredDay of the weekThe name of the day of the week on which the activity occurred.Media TypeView your data by the type of media in your ad. Media can include image, video or both image and videoOutbound Post (Unified An

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create & Manage

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Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Rich Text Assets

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

social

Service

Knowledge Base Article

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Integration Guides

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Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Service

Reporting Glossary

Knowledge Base Article

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Report Glossary

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Sprinklr 16.10.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

16.10 Release Notes

Modern Marketing

Knowledge Base Article

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v16.10.0 (August-November)

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Conditions applicable with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

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Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Service

Knowledge Base Article

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Report Glossary

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Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

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Trigger Bulk Campaigns

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Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

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Custom Reporting and Filters

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Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Configuration Steps

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Call Details Extract

Call Detail Extracts captures detailed information about every inbound and outbound call handled within a voice channel. This indicates data from a customer perspective, treating each customer call as one and mapping metrics related to that, where every row is governed by a single conversation ID.T

Knowledge Base Article

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Voice Data Extracts

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Initialize Sprinklr Live Chat

The takeOff method initializes the Sprinklr Messenger Client SDK. This step prepares Live Chat to work based on the type of user using your app. It can be used to initialize the SDK for the following type of users: Anonymous users Authenticated users Authenticated custom users This diagram illust

Service

Knowledge Base Article

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Initialize Sprinklr Live Chat

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Feedback on Contact Drivers

The Feedback on Contact Drivers feature gives the ability to the user to provide feedback on the Contact Drivers detected by AI. It helps in validating if the detected Contact Drivers are correct or not. It also enables effective reporting and tracking of the Contact Drivers feedback. This feedback

Service

Knowledge Base Article

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Maintaining Contact Driver Models

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

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v15.2.0 (February)

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Sprinklr Release v16.5.0 - May/June/July 2021 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

Post 16.4 Patch Release

May 2021 Release

+6

release_note

 • 

v16.5.0 (May/June/July)

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Single Select Field

This field lets you choose a single option from the drop-down list. For example, adding a single user from the drop-downlist.The article outlines the steps to create a Single Select Field Field in Entity Studio.Creating a Single Select Field in Entity StudioNavigate to Launchpad. From the Sprinklr S

Knowledge Base Article

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Fields and Relationship