Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

 • 

Standard Outbound Voice Dashboards

SH
Multi-Sort in Stream Widgets for Inbound Analytics

When creating a Stream widget for Inbound Analytics in reporting, you have the option to define sorting criteria. Multi-sorting allows you to arrange messages based on specific metrics. For example, you can first sort the messages by the "Associated Case ID Metric" and then by the "Inbound Message D

Service

Knowledge Base Article

 • 

Module Wise Use Cases

RS
Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

social

Knowledge Base Article

 • 

Google My Business

SH
How to Optimize Ads based on Weather using Paid Rules

This article will show you an example of setting up a Rule to Activate or Pause ads based on weather conditions. For more details on using Weather conditions, see here. In this example, lets activate certain Paid Initiatives if it is Showing in London.​This examples assumes you have set up a Custom

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Use Case Configurations

RS
SSO FAQs for Advocacy

SSO is a property of access control of multiple related, but independent, software systems. Its purpose is to provide an additional layer of security when accessing third-party applications. In the case of our product, Sprinklr Advocacy would act as that third-party application.Advocacy SSO FAQsIs t

Advocacy - SES

social

SSO FAQs

SSO FAQs for Advocacy

+1

Knowledge Base Article

 • 

Content Administration

RS
Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

User Management

RS
User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Service

Knowledge Base Article

 • 

Report Glossary

SH
Enable Notifications: A Campaign Field has been updated

Create a Campaign Update rule to let users know regarding changes in properties of Campaign fields. Once the rule is enabled, all the campaigns satisfying the condition will have the selected actions initiated on it.An example Use case is shown below: An email notification is sent to the authors whe

marketing

Field Update

Custom Field Notifications

Update Notifications

+2

Knowledge Base Article

 • 

Campaign Rules

SH
Kill Switch Rule

Manage the risk of PR crises with the ability to automatically stop publishing across various social channels by enabling the kill switch rule. Example use case shown below: As soon as the kill switch rule is enabled, all the messages getting published via Sprinklr will get recalled.How to set up Cl

marketing

Kill Switch

Rule Engine

Knowledge Base Article

 • 

Pre-Publishing Rules

SH
API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

 • 

API

SH
How to Optimize Ads based on Performance using Paid Rules

This article will show you an example of setting up a Rule to monitor the performance of Facebook Engagement campaign. For more details of Paid Rule Use Cases, see here.​Go to Sprinklr Marketing (Ads) > Optimization > Manage Rules > Customer > Paid > Create New Rule​Firstly, we want t

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Use Case Configurations

SH
To Re-Open a Closed Business Location Page on Google My Business

If your business or any of its locations closes, you can choose whether it’s permanently or temporarily closed. You can also easily reopen a business that’s marked as temporarily closed. Note that when you reopen your business, your profile is no longer marked temporarily or permanently closed on Go

social

Re-Open Closed Business Location

Knowledge Base Article

 • 

Google My Business

SH
YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

social

Knowledge Base Article

 • 

Capabilities and Limitations

RS
Add Multiple Account Administrators with Multiple Authorization Tokens (LinkedIn)

Multiple authorization tokens enable multiple users to be recognized administrators for same LinkedIn account within Sprinklr. If one admin’s token becomes invalid—for any reason outlined in this article—the account remains active, allowing other authorized users to continue publishing and engaging

social

Knowledge Base Article

 • 

Getting started

RS
Updating a Ticket Using Guided Workflow

You can create a Guided Workflow that allows agents to search for and update existing tickets using specific fields. This Guided Workflow enables agents to efficiently locate a particular ticket, select it from the search results, and update it.The high-level steps for creating a Guided Workflow for

Service

Knowledge Base Article

 • 

Update a Ticket Using Guided Workflow

SH
Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

Insights

social

Salesforce Marketing Cloud

+5

Knowledge Base Article

 • 

Marketing Cloud

SH
Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

 • 

Benchmarking FAQs

SH
Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

+2

Knowledge Base Article

 • 

Privacy Guides

SH
Respond To Facebook Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

social

Knowledge Base Article

 • 

Reply from Engagement dashboards

SH
Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

social

+2

Knowledge Base Article

 • 

Privacy Guides