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Ad Creative Options in Ads Composer

In the Ads Composer, you can add multiple aspects of a Creative in order to quickly create multiple creative variations. You will no longer have to manually add in each variation of a Creative; instead, efficiently create all Creative variations in one seamless workflow.NoteWe do not support adding

marketing

Knowledge Base Article

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Functionalities

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Service

Knowledge Base Article

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Media Guidelines

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Create a Channel specific Column

Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be able to

Engagement - SES

Create Channel Specific Column

social

Social - SES

+2

Knowledge Base Article

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Dashboard & Column Setup

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

+2

Knowledge Base Article

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Instagram

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Create and Manage Outbound Change Sets

The Outbound Change Set helps in sending configuration changes from one environment to another. For instance, you create/update the configurations in an environment, and now you want to push it to another connected environment to do it through an Outbound Change Set.An Outbound C

experience:space

article:howto

Manage Outbound Change Set

product:platform

+6

Knowledge Base Article

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Pushing Outbound Change Set

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Create a Discord Bot Account

To add your Discord Server account in Sprinklr, you must have a Discord App and a Discord Bot linked to your server. In this article, you will learn how to create a Discord Bot on a particular Discord Server.To Create a Bot AccountTo create a Discord bot, follow these steps:​1. Log in to the Discord

social

Service

Knowledge Base Article

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Discord

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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

Service

Knowledge Base Article

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Creating a Guided Workflow

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Upload Media while Publishing

Images and videos can make your content more appealing to viewers, enhancing the reach and impact of your social content. You can access the media uploader from the Quick publisher, Care Console, and Agent Console to add photos and videos to the content that you publish. In this article we will cove

Publishing - SES

Upload media and publish

social

Upload media during publishing

+2

Knowledge Base Article

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Getting started with publishing

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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Introduction to Ad Comment Reporting

Standard Ads Comment Moderation and Analysis DashboardAds on Social Media bring in different types of comments from various people, and moderating and responding to each comment is tedious.Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate r

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Service: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

17.10 Release

Modern Care Release

release_note

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v17.10 (November)

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Care Console Conversation Pane

The Conversation Pane is the primary workspace in the Care Console where agents view and manage conversations with customers. It brings together messages, actions, and controls required to handle customer interaction efficiently across supported channels. Key FeaturesThe Conversation Pane supports t

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

+6

release_note

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v15.5.0 (July)

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Bulk Prediction: AI Agent

The bulk prediction feature enables you to run predictions for multiple queries at once using your AI Agents. It simplifies the process by handling large volumes of queries in a single step, saving time and effort while delivering results efficiently.Steps to Configure Bulk PredictionOn the Training

Knowledge Base Article

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Knowledge Content

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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Service

Knowledge Base Article

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Self Serve Apps

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Add a Wordpress Account to Sprinklr

In this article, we will cover the steps to add a new custom field in Sprinklr.WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like o

experience:space

WordPress Account

WordPress API Identifier

channel:wordpress

+8

Knowledge Base Article

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Wordpress

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Lock Task Views

A view can be locked to prevent other collaborators of the project to edit view properties including view name, sharing configuration, filter, sorting, and color. Only admins, owners and the view owner (the person who created the view) can lock/unlock the view and change the properties of the view.P

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+2

Knowledge Base Article

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Manage Task Views

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

social

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

Knowledge Base Article

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Stack Exchange

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How to Optimize Ad Campaigns via Smart Rules in Ads Manager

- As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?- When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?- Do you want to promote a campaign based on trending topics or themes?Sprin

marketing

Knowledge Base Article

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Ad Campaign Optimization