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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Custom Fields Support in Briefs and Brief Templates

OverviewYou can now add Custom Fields in Brief Templates or Briefs. Custom Fields help simplify Brief usage and allow you to manage your entire campaign or content strategy from a single place. When using or modifying Campaign or Content Briefs, you can update the Custom Fields from within the Brief

marketing

Knowledge Base Article

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Brief Template Components

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

social

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

Knowledge Base Article

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Stack Exchange

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Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

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Snapchat Spotlight

Knowledge Base Article

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Snapchat Business

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View Version History of Briefs

You can view the Version History for every brief added to a campaign and sub-campaign. Within the version history of a brief, you can view who made changes in the current version and when i.e. the user name along with the timestamp. Any changes made to a brief will be saved as a version.Note:When th

brief templates

marketing

Versions Tab

Activity Log

Knowledge Base Article

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Version History of Briefs

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Use emojis while creating posts

Emojis have the power to transform lengthy chunks of words into expressive conversations. Emojis can give that essential twist to posts, making them fun, engaging, and interactive. Posts with emojis do perform better. Using emojis can help your brand stand out in a sea of text posts. Steps to use e

Publishing - SES

create posts with emojis

social

Use emojis while creating posts

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Knowledge Base Article

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Advanced capabilities

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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What Can Cause LINE Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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What is Email Marketing?

Email marketing is a digital marketing strategy that involves sending commercial or promotional messages to a group of people via email. This type of marketing is typically used by businesses to communicate with their customers or potential customers and can include a variety of content such as adve

marketing

Email Marketing

Knowledge Base Article

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What is Email Marketing?

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Roles and Permissions

IntroductionTo ensure that the users on the Sprinklr platform are set up with the appropriate access to the Advocacy features, you need to assign the right permissions to their roles. This article details how to set the right roles and permissions.Content List PermissionsPermission Description View 

Advocacy - SES

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Social - SES

Knowledge Base Article

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Enablements

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LinkedIn Ads Campaign Structure & Roles

Campaign StructureThe campaign structure for LinkedIn Ads consists of three levels:Campaign Groups (Paid Initiative): This is the top-level of the LinkedIn Ads campaign structure, where you define your campaign objective, budget, and schedule. At this level, you choose the type of LinkedIn ad you wa

marketing

Knowledge Base Article

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Getting Started

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Configure Platform Cases for Agent Copilot

Training your Copilot on real platform cases allows it to understand customer interactions and respond with higher accuracy. Follow these steps to add platform cases: 1. Click the Configure button in the Platform Cases section. 2. Click Add Platform Cases. 3. On the Choose Platform Ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Data Management

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Manage Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Once you have added an approval path within Sprink

experience:space

enable tiered approvals

release:N-A

disable tiered approvals

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Knowledge Base Article

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Tiered Approval

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Insights

Knowledge Base Article

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Web Sources

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Sprinklr v15.2.0 - Core Platform Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:platform

Winter Release

New Capabilities

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release_note

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v15.2.0 (February)

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

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Forums

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View Gallery Analytics

Gallery Analytics is a new data source option within Sprinklr which allows users to understand key consumption and usage information for their Galleries.Before you BeginGallery Analytics is in limited availability and will need to be activated for a given partner.Standard dashboards for Gallery Anal

Display - SES

social

Gallery Analytics

Social - SES

+1

Knowledge Base Article

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Gallery

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Getting started

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Send X Direct Messages

X direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct messa

social

Knowledge Base Article

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Engage with your fans

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Advanced Publisher Role-Based Configurations

The Advanced Publisher helps you publish your posts in the best way possible. By default, you can only access the Quick Publisher in your environment. In order to access Advanced Publisher, you need to create a specific role and provide it to your success manager. In this article, you will learn the

experience:space

Insights

social

product:marketing

+10

Knowledge Base Article

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Roles and Permissions