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How to create an Intent Test Project?

​Steps to create a new Intent Test ProjectOpen the Conversational AI Persona App and go to "Test". Click on "Intent Test Projects"​To add a test project, click "Add Test Project" in the upper right corner of the "Intent Test Projects" window.​In the "Crea

Service

Knowledge Base Article

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AI/NLP Testing

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Sprinklr Extend Mobile App

Sprinklr Advocacy works seamlessly on all browsers (desktop, tablets, and mobile), Android applications as well as iOS applications. Importance of Advocacy Site within Mobile AppsUser Experience: When the application is accessible and fully functional across different platforms, users don't have to

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Knowledge Base Widget in Sprinklr Live Chat

With different self-service options in Sprinklr Live Chat, you can make it easier for your customers to solve their own issues without reaching out to the brand and reduce the extra caseload for your live customer service agents.You can embed your Knowledge Base articles directly into the Sprinklr L

Sprinklr Live Chat

Knowledge Base

Service

Knowledge Base Article

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Self Service in Live Chat

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Sprinklr v16.5.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

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release_note

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v16.5.0 (July)

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Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized and self-service way to manage your Developer Applications, API Keys, and Secrets directly within the platform. This tool allows developers to handle the entire API lifecycle in one place. Note: D

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marketing

Insights

social

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Knowledge Base Article

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Developer Tools

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Summary Table widget

The Summary Table is a data visualization widget that displays data in a table format and allows users to compare and analyze trends over time quickly. One of the key features of the Summary Table widget is that it automatically displays reporting data for the previous period, allowing users to see

Insights

Summary Table widget

Knowledge Base Article

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Types of Widgets

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Types of Audience Insights Reports

Use Sprinklr's Audience Insights Reports to understand your audience's interests, affinities, top themes of conversations, and top influencers. Sprinklr’s Audience Insights can be used to generate insights on your target audience of interest. Depending on your use cases, you can create th

Types of Audience Insights Reports

Insights

Knowledge Base Article

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Types of Audience Insights Reports

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Portfolios Window

OverviewThe Portfolios window is the central hub from which you can view and manage all Portfolios created by or shared with you. This window consists of the Top Bar and the Central Screen. Favorite Projects, Shared Projects and any pinned Portfolios appear at the top of the Central Screen. The Top

marketing

Knowledge Base Article

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Manage Portfolios

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Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Overview

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Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

marketing

April 2020 New Capabilities

New Capabilities and Enhancements

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release_note

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v15.4.0 (April)

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Members: Leaderboard(Advocacy)

The 'Members' menu option in the advocacy site enables advocates to access a leaderboard that ranks participants based on the points they have earned through gamification. Gamification includes points, badges, leaderboard, and rewards. Advocates have the opportunity to receive points throu

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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View Non-compliant Words in Video and Image Posts in Engagement Dashboards

This article shows you how to enable compliance for images and videos by generating transcripts. Once the transcript is generated, you can view non-compliant words in image and video posts in the engagement dashboard. This article covers steps for the same. ​Note: The AI/AI+ features in Distributed

DAM - SES

Annotate Image asset

social

Social - SES

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Knowledge Base Article

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Advanced Capabilities

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How to Add Alt Text to Ad Images or GIFs

In a continuous effort to make Sprinklr accessible for one and all, we have introduced the capability to add Alt Texts to your Ad images or GIFs. You will have a text box dedicated to your alt text alongside the media within Creative Library, Ads Composer, and Ads Manager. You can also add alt text

marketing

Knowledge Base Article

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How to add Add Alt Text to Ad Images or GIFs

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Monitor Real Time Performance

Monitoring the real-time performance of your agents is necessary to ensure compliance and productivity of agents, which ultimately impact critical business metrics like SLAs, CSAT and much more. The Supervisor Console provides you with the tools to not effectively monitor but take proactive measures

Service

Knowledge Base Article

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Improve Productivity with Supervisor Console

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

Service

Knowledge Base Article

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Auto Wrap After call work

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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AI Scoring and Insights