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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

RS
Add Processing Tool

The Processing Tool in Sprinklr AI Agent simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

SH
How to Associate Google Analytics 4 Web Analytics Profiles with Domains

Once the Google Analytics web analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following: ​​Create Web Analytics Configuration for Domains ​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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AI+ Studio

AI+ Studio is your centralized workspace for building, managing, and monitoring AI across Sprinklr.It enables you to manage models, configure safety checks, create AI workflows, and track performance — all within a single, unified environment.This one-stop platform offers comprehensive features, inc

marketing

Insights

social

Service

Knowledge Base Article

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AI+ Studio

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How does AI Creative Insights Work?

Creatives are essential for helping brands and advertisers understand how their audience engages with their content. The AI Creative Insights dashboard answers the question of which creatives perform well by providing data on various attributes. You can view a breakdown of how different elements in

marketing

Knowledge Base Article

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Functionalities

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Adding Alt Text to Images while Publishing

In the continuous effort to make Sprinklr accessible for all customers, we have introduced the capability to add Alternate Text (Alt Text) to your Image or GIF post. This article will cover what is alt text and the steps to add it while publishing an image from Sprinklr.What is an Alt Text?Alt text

Publishing - SES

social

Sprinklr Social

20.10

+3

Knowledge Base Article

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Getting started with publishing

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Sprinklr + AppsFlyer API integration

Fetch and leverage Cohorts API data to monitor how effectively your ads are working, and optimize them accordingly. Sprinklr Marketing (Ads) has integrated the AppsFlyer Cohorts API to provide advertisers with a programmatic way to fetch cohort data. The cohort data helps advertisers track users and

Integrations

AppsFlyer

Knowledge Base Article

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AppsFlyer

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

Service

Knowledge Base Article

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Understanding ACW and its benefits

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Set Bulk Expiry Dates on Content Lists Using Inbound Rules

We have introduced a powerful new capability to simplify the management of your content assets - you can now set expiry dates for entire Content Lists directly through the Inbound Rules. This eliminates the need to manually select and set expiry date on each asset within a content list. In this arti

Advocacy - SES

social

New Article

20.10

+1

Knowledge Base Article

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Advocacy

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Set up a User Task in a Workflow

Tasks are to-dos that are assigned to a user, or a group of users or automatically handled by the system. Tasks are equivalent to the steps in your process. So, you can define each of the steps in your process and assign it to relevant users to ensure timely intimation, completion, and tracking as n

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in the Workflow

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Voice Queue Performance Report

The Voice Queue Performance Report delivers queue-level operational insights for voice interactions, with Contact ID serving as the core unit of measurement. It highlights key voice-specific handling and conversation metrics, including talk time, hold time, ring time, after-call work (ACW) time, and

Service

Knowledge Base Article

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Detailed Report Glossary

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Troubleshooting Errors in Digital Reporting

List of some errors and misinterpretations observed in Digital divided by the categoriesGeneralCommon ChallengeSolutionNot getting correct value in a custom metric from a date time metricCheck the metric type of the custom metric and change it to date time from numeric"Agent" is coming dif

Service

Knowledge Base Article

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Common Errors in Reporting

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Analyse Asset Usage in Ads Reporting

To Report on Assets in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.In the top right corner of the Ads Reporting window, click Add Widget.Provide a Name and select the desired Visualization Type for your widget.Under the Sele

marketing

Knowledge Base Article

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Create & Manage

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities

SH
Account Migration

Account migration refers to the transfer of accounts and account information between workspace environments. Account migration copies inbound and outbound messages as well as account-level reporting data to a selected destination workspace environment. This article shares more details about the acco

social

Knowledge Base Article

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Manage Accounts

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Message Node

OverviewThe Message node is used to automate chatbot responses to users by retrieving and delivering pre-defined messages. It enables quick, consistent replies, helping streamline conversations and improve response time.Steps to Add a Message NodeOn the Journey Builder window, click the Plus icon an

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Journey Builder

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Events Repository in Forecasting

The Events Repository allows you to create and manage events centrally within the Workforce Management (WFM) system. It helps you account for abnormal fluctuations in interaction volumes or average handling time caused by events not covered by typical seasonal, intra-week, or intra-day trends. Examp

Service

Knowledge Base Article

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Forecast Scenarios