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Feature Settings Page

​The Feature Settings page serves as a central interface where users can view, search, and manage settings that were previously controlled by Dynamic Properties (DPs).It provides a unified way to handle product configurations across modules, reducing manual intervention and ticket volume.The main go

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marketing

Insights

social

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Knowledge Base Article

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Feature Settings Page

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Salesforce Sync

The Salesforce Sync action node enables you to send data from a Sprinklr workflow back to Salesforce. This is particularly useful for updating Salesforce records with details such as survey distribution status or responses.This action can be used in the following scenarios:Salesforce Outbound Messag

Knowledge Base Article

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Setting Up Actions

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Add Translation Page

The Add Translation page allows you to create localized versions of fields and their values for different languages. From this page, you can add translations for field labels, descriptions, and option values so that users interacting with the system can view content in their preferred language. This

Knowledge Base Article

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Fields and Relationship

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Guided Workflow Display Components - Banner

OverviewThe banner component is designed to display messages for agents in various template formats, such as Warning, Success, Error, Disclosure, or Reminder, to effectively capture their attention. Each template includes specific symbols that visually convey the type of message to the agent.​Custom

Service

Knowledge Base Article

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Guided Workflow Canvas

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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

Service

Knowledge Base Article

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Module Wise Use Cases

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Smart Comprehend

RS
Guided Workflow Canvas - Screen Node

OverviewThis section outlines various screen property configurations that control the layout, behavior, and visibility of elements in a guided workflow.​Note: To watch the tutorials about Screen Node, you can click the information icon in the top left corner and then click Watch Tutorial. ​​ Various

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

RS
How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

+4

Knowledge Base Article

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Service (Distributed Admin)

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Color Coding Cells of Table Widget

The Color by Condition feature in the table reporting widget allows you to customize the appearance of the number or percentage cells in the table based on certain conditions. There are three conditions you can set:​Set Color on cell when its value is greater than a specified number (e.g., 10): This

Service

Knowledge Base Article

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Color Coding in Reporting Cells

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How to use Google Analytics Ads Metrics in Unified Analytics

IntroductionIn today’s rapidly evolving digital marketing landscape, having access to comprehensive and actionable insights is crucial. Unified Analytics, known for its robust data aggregation and visualization capabilities, has enhanced its platform by integrating Google Analytics (GA) metrics.GA M

marketing

Knowledge Base Article

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Reporting & Analytics

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Feature articles on Sprinklr Community

Featuring articles on your help center or community home page is a versatile way to provide support information to address common customer questions or top contact drivers. This can reduce the need for customers to contact customer support, which can lead to cost savings.​You can use featured articl

Service

Knowledge Base Article

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Create and Manage Articles

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Compose Interactive Polls for Instagram Story Ads

Get more engagement from your customers by integrating interactive polls for Instagram story ads.While composing an Instagram Story Ad within Ads Composer, you can add Interactive Polling Stickers to your ads. Interactive ads in Instagram Stories allow brands to be more engaging and playful in order

marketing

Knowledge Base Article

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Facebook Ad Formats

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Toggle Node Execution Tracking

The Toggle Node Execution Tracking feature lets you monitor how often specific nodes are executed during chat and voice interactions. It provides detailed reporting metrics to help analyze conversation flows and optimize process performance.​Accessing Toggle Node Execution TrackingPerform the follow

Sprinklr Service

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20.10

Service

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Node Execution Tracking

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

marketing

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social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

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Reporting & Analytics

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

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Insights

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Knowledge Base Article

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Setting Workflow Trigger Events

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Create and Configure a Record Form

This article outlines the steps to create and configure a Record Manager in Entity Studio.​Create a Record FormFrom the Launchpad, click Sprinklr Service tab, and under Persona App, click Entity Studio. The Entity Manager page appears. ​The Entity Manager page appears with the list of entities. Sea

Knowledge Base Article

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Create and Configure a Record Form

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Data Retention Policy 2.0

The Data Retention Policy (DRP) in Sprinklr helps organizations automatically delete data based on compliance requirements, business rules, or retention schedules. DRP 2.0 introduces a redesigned experience that allows compliance teams, administrators, and data governance users to create, review, ap

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