​The Feature Settings page serves as a central interface where users can view, search, and manage settings that were previously controlled by Dynamic Properties (DPs).

It provides a unified way to handle product configurations across modules, reducing manual intervention and ticket volume.

The main goals of this page are to:

• Allow Sprinklr customers to configure features on their own

• Minimize backend dependency and support tickets

• Speed up the enablement and modification process for common feature changes.

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Use Cases

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The Feature Settings page provides a centralized, self-service interface that allows customers to:

• Enable, disable, or modify settings that were previously backend-controlled

• View and search feature configurations

• Enables or updates the configuration in real time. Change is applied immediately without raising a support ticket

• Manage configurations consistently across Sprinklr modules

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Permissions

The Feature Settings page follows strict RBAC (Role-Based Access Control) rules to ensure that only authorized users can modify DP values.
Permissions can be managed under Global or Workspace Roles by navigating to Edit → Role Permissions → Feature Settings.

Here, administrators can grant Edit permissions at the sub-module level based on user roles. However, role-based Edit permissions alone are not sufficient to make changes. Additional administrative access checks are applied depending on whether the setting is configured at the workspace level or global level.

• For Workspace Settings:

  • Edit Access: Users must have Edit permission from their user group and must also be either a Workspace Admin for that workspace or a Global Admin.

  • View Access: Only Workspace Admins of that workspace or Global Admins can view these settings.

• For Global Settings:

  • Edit Access: Users must have Edit permission from their user group and must also be a Global Admin.

  • View Access: Only Workspace Admins or Global Admins can view these settings.

• Regular users (Workspace User, Global User) cannot view or edit Feature Settings.

For existing Voice customers, this governance change may impact access to some older voice configurator pages. If a non-admin user accesses those pages, they may see an empty screen due to restricted permissions.

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Accessing the Feature Settings Page

1. On the Launchpad, click Service tab. Under the Platform Modules, select All Settings within Settings. Alternatively, you can also search for All Settings in the search bar at the top.

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2. Click Feature Settings from the left navigation pane.

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   The Feature Settings page appears.

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Feature Settings Page - Key Features

The following are the actions that you can perform on the Feature Settings page. To perform these actions, click on the three dots next to the feature setting.

• View: You can view the values that has been configured for the the feature setting.

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• Edit: You can edit the value of the feature setting using this option. Ensure that the user has the required permission to edit the value of the feature setting. Click Learn more to navigate to the KB article to view more details of the feature setting.

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  • When you edit a feature setting with the Global setting type, the change applies across your entire environment.

  • When you edit a feature setting with the Current Workspace setting type, the change applies only to that specific workspace.

• Activity: Provides you the list of activities that has been performed for the selected feature setting.

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Other features

• Critical DPs: The icon indicates that the feature setting is a critical one and not to make any edits without valid consideration.

• Default Value: The icon indicates the feature setting has a different value than the default value and default value is is also displayed for reference.

• Search: You can use the Search bar for quick lookup using keywords or identifiers.

• Filter: Use the Filter option to filter the entries based on Modules, Sub Modules, and Setting Type.

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Supported DP types

The Feature Settings page currently supports the following types of DPs:

• Boolean: Toggle between on/off or true/false.

• Enumerated: Select a value from a predefined dropdown list.

• Numeric or Free-text: Enter numbers or text as needed.

• Picklist & Loop-up

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