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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

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Create Custom Audience

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Voice Channel Real Time View

The Voice Channel Real-Time View report offers a detailed overview of active voice calls, both inbound and outbound. It includes key metrics such as wait time, number of active and ringing calls, queue monitoring time, calls in progress, estimated wait time, and customer waiting time.Business Use Ca

Service

Knowledge Base Article

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Detailed Dashboards

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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How to Create Reddit Custom Audiences

Custom Audiences are curated lists that let you directly include or exclude specific redditors from your targeting. This article explains how to create Reddit customer list custom audiences from the Audience Manager in Sprinklr.To Create Customer List Custom AudiencesOpen a new tab and go

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Create Custom Audience

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Create and Export an Outbound Change Set

An Outbound Change Set allows you to move selected entities from one environment to another connected environment (for example, from a sandbox to a production environment). When you add an entity to a change set, Sprinklr automatically identifies and includes all dependent entities to ensure that th

marketing

Exporting Outbound ChangeSet

Insights

social

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Knowledge Base Article

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Pushing Outbound Change Set

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Monetise YouTube Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter.Account set up for monetisationThe You

Monetise YouTube Videos from Sprinklr

social

Monetise YouTube Videos

Knowledge Base Article

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Publish on YouTube

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Callback Dialers

A Callback dialer is an automated outbound calling system designed to enhance contact center efficiency by allowing users to schedule a callback to a specific phone number at a later time, rather than connecting immediately. The callback dialer records the request and automatically dials the phone n

Service

Knowledge Base Article

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Dialers

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How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Take Sensitive Data in IVR(PCI data - Card number, CVV, Expiry, etc)

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how PCI inputs works in IVRWhat is PCI compliance?PCI Compliance refers to adherence to a set of security standards

Service

Knowledge Base Article

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IVR Advanced Use Cases

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AI+ Reporting

AI+ Reporting provides detailed insights into the performance and usage of AI-powered requests across your organization. It enables businesses to monitor, measure, and optimize AI interactions by offering detailed insights at the partner-specific level.Note: Retention PolicyReporting data is retaine

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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AI+ Reporting

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Sprinklr v16.5.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

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release_note

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v16.5.0 (July)

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Sprinklr Service: Patch Changes (18.8.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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v18.8.2 (October)

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How to Apply Naming Conventions in Ads Manager

For organizations involving multiple stakeholders in the ads creation process, i.e. practitioners working in different agencies, teams, and regions, having a predefined workflow and a consistent naming convention across teams helps reduce de-duplication and manage the campaigns effectively.Sprinklr

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

marketing

Knowledge Base Article

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Ads Creative Library Screen Explained

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

Service

Knowledge Base Article

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Launch Live Chat

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Sprinklr 16.10.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

16.10 Release Notes

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release_note

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v16.10.0 (August-November)

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Smart Alerts FAQs

Below you will find answers to frequently asked questions and best practices about Smart Alerts.Frequently asked questionsNote: Smart Alert Type: Engagement is currently limited to retweets and Reddit comments. If you would like to receive notifications for likes, comments, upvotes, or other similar

Smart Alerts FAQs

Insights

Knowledge Base Article

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Smart Alert FAQs

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Boost Analysis in Unified Performance Reporting

OverviewBoost Analytics in Unified Performance Analytics (UPA) helps you measure the impact of boosting social posts with confidence. It aligns posts by their boost start date and organizes performance into three clear phases: Pre-Boost, In-Boost, and Post-Boost.This approach consolidates organic, p

New Article

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Sprinklr Marketing

Knowledge Base Article

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Unified Performance Analytics

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

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marketing

20.10

Updated Article

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Knowledge Base Article

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Create Facebook Ads