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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Sprinklr Service Glossary

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Service

Knowledge Base Article

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Stream Chat

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Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides

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Sprinklr Service: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

17.10 Release

Modern Care Release

release_note

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v17.10 (November)

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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Understanding Generative AI Responses: AI Agent

In this article, we will deconstruct the Generative AI response to understand the final output, sources fetched and referred and the metadata that we receive from the LLM.Process for Generating a Response by the LLMUser query → Sprinklr Rewords the query before performing search → Sprinklr performs

Knowledge Base Article

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Knowledge Content

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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Slack Integration for Smart Sprinklr Alert Notifications

Sprinklr integrates with Slack to enable the social team to easily see Sprinklr impactful content in a connected Slack channel. The Sprinklr and Slack integration allows you to visualize other most impactful Sprinklr content in Slack. The integration allows customers to see the alerts that they are

experience:space

Smart Sprinklr Alert Notifications

article:howto

feature:integrations

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Knowledge Base Article

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Slack

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Add Assets to a Campaign

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to create assets that you can share

social

Social - SES

DST - SES

Knowledge Base Article

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Campaigns (Distributed Admin)

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How to Setup a Google Analytics Web Analytics Profile

You can create a new Google Analytics Profile in Sprinklr Web Analytics.Click the New Tab icon. Under Governance Console, click Analytics within Integrate.In the top right corner of the Web Analytics window, click Add Analytics Profile and create your web analytics profile. While creating the Web An

marketing

Knowledge Base Article

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Setting Up Google Analytics

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Knowledge Base Widget in Sprinklr Live Chat

With different self-service options in Sprinklr Live Chat, you can make it easier for your customers to solve their own issues without reaching out to the brand and reduce the extra caseload for your live customer service agents.You can embed your Knowledge Base articles directly into the Sprinklr L

Sprinklr Live Chat

Knowledge Base

Service

Knowledge Base Article

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Self Service in Live Chat

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Social Login (Advocacy)

If you want to allow users to sign-up and login to the platform using any of their social accounts, you can enable the social login option. Sprinklr Advocacy supports sign-up and login with various social channel accounts such as: LinkedIn Twitter Instagram Facebook TikTok Steps to Configure Social

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Login (Advocacy)

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What is a Portfolio?

In this article we will discuss what is a portfolio, collaboration in portfolio management and how to get permission to create a portfolio. If you just wish to know how to create a portfolio, refer to the article Create a new portfolio. What is a portfolio? In Project Management a portfolio refers t

PM_POPULAR_2

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

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Knowledge Base Article

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Manage Portfolios

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

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Send one time notifications to customers

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Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

experience:space

channel:bazaarvoice

Bazaarvoice Capabilities

Bazaarvoice Limitations

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Knowledge Base Article

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Bazaarvoice

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

social

Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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How to use a shortened URL in publisher

Shortened URL allows for reducing long links from Instagram, Facebook, YouTube, Twitter, Linked In, etc. sites with authority on the Internet. The main purpose of using a URL shortener is to minimize the web page address into something that's easier to remember and track. Longer URLs are nothin

How to use a shortened URL in publisher

Adding a Shorten URL in a Publisher

Publishing - SES

social

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Knowledge Base Article

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Advanced capabilities

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Guided Workflow - Secure Screen - Display Components

OverviewThis article provides an overview of the Secure Screen Node components in Sprinklr's guided workflows, focusing on the Banner and Description Text features. It highlights their key functionalities, customization options, and practical use cases for enhancing user experience and ensuring data

Service

Knowledge Base Article

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Guided Workflow Canvas

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Topic Control in Smart FAQ Models

IntroductionTopic Control in Smart FAQ Models allows you to create and assign custom tags to various content sources. By leveraging these tags, you can train your models to provide precise responses, streamline the knowledge management process and improve the accuracy of your Smart FAQ Models.Consid

Service

Knowledge Base Article

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Advanced use cases

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Create an HSM Template for WhatsApp Business

​Note: WhatsApp Template Updates:Pause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, auth

Service

Knowledge Base Article

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HSM Templates