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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

Service

Knowledge Base Article

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Creating a Guided Workflow

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View Multi-line Formatting of Messages in the Editorial Calendar

Message previews in the Editorial Calendar include full text with any manually-inserted line breaks in the previewed message. You can see the multi-line formatting of the message when you open the third pane.To View Multi-Line Formatting in the Editorial CalendarClick Create Message from the Publish

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Create Localised copies of your messages for local audience

In this article, you will learn how to create Localised Copies of any message in different languages by automatically translating the original message using the in-built Google Translator.How it worksLocalized copies help you save time by translating the original message in the platform itself, and

marketing

To Create Localized Copies from the Editorial Calendar

To Create Localized Copies from Production Dashboards

Localization of Content

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Knowledge Base Article

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Content Localisation

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Add Facebook Brand Page with Editor Permission on Profile

Sprinklr supports task-level permissions similar to Facebook's native settings. Users with Editor permissions can also add the Facebook page to Sprinklr and successfully publish posts and engage with comments.​With Admin access, users are granted a wide range of permissions including Page Deletion,

social

Knowledge Base Article

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Add Facebook account in Sprinklr

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

The Pop‑ups appear when supervisors take actions such as transferring, conferencing, recording, or adjusting audio during a live interaction. These pop‑ups provide quick access to essential call functions without leaving the main interface.​The Pop-up detaches the Call Control window from the main a

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Call Controls Pop-up: Behavior, Accessibility and Multi-session Support

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Manual addition of Article in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) allows you to manually add articles from various online sources. The Add article feature enables you to add any document into our system which is hosted online by its own URL address. This gives you the ability to include content that is not already within

Insights

Knowledge Base Article

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Additional support in MM&A

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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

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Create Custom Audience

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Configure Rules to Drive Assignment of Lithium Community Threads

Lithium builds community and social media management software that helps the world's best brands connect with customers on digital channels. For Lithium community, there is a ranking based on the gamification of activity. Sprinklr has exposed the roles and ranking in the rules en

social

Knowledge Base Article

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Engage, publish and report on Lithium

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Filter Task Macros on the basis of Task Queue

Sprinklr supports filtering task macros on the basis of task queues. The steps for this action are mentioned below.Steps to Filter Task Macros on the Basis of Task QueueClick the New Tab icon . Under the Sprinklr Social tab, click Macros within Collaborate.Click Create Macro in the top right corner.

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Filter Task Macros

Filter Task Macros on the basis of Task Queue

task macros

Knowledge Base Article

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Advanced capabilities with macros

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Advanced Use Cases of ATA Calibrations

ATA Calibration Review Before Agent AcknowledgmentIn situations where cases require ATA calibration by supervisors before agent acknowledgment, employ a snooze interval (For example, five days). Auditors are required to submit their evaluations using the 'Submit Later' button during this p

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages

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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

Knowledge Base Article

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Compose Snapchat Ads

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Customer Authentication

If a user is already logged in on the components, you can securely pass their authenticated details to the chat for user authentication. This process is called pre‑authentication. With pre‑authentication, you don’t need to request customer details again during the chat flow. Instead, you can reuse t

Service

Knowledge Base Article

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Customer Authentication

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Opt-out of WhatsApp Messages in Sprinklr through Journey Facilitator

Sprinklr allows your customers to opt out of WhatsApp Messages in case they want to unsubscribe. You can remove the user’s profile permanently from the profile list and the user will not receive any future messages. This enables you to manage opt-out requests from your customers.Before You BeginYou

marketing

Unsubscribe WhatsApp Messages through Journey Facilitator

Opt-Out of WhatsApp Messages

WhatsApp Messages

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Knowledge Base Article

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Opt-Out of WhatsApp Messages

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Single click actions instead of double click in Distributed

PersonaAdminDistributed UserValue In accordance with accessibility guidelines for web applications, Distributed users will now be able to perform actions like opening assets in assets board, or opening detail pane for message or case with a single click instead of double click as needed earlier.More

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Distributed UX Change

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Revolutionize Customer Engagement: Harnessing the Potential of Sprinklr Voice Infrastructure

In today's digital age, customer engagement plays a pivotal role in shaping a company's success. Sprinklr, a leading customer experience management platform, is at the forefront of transforming customer interactions with its powerful Voice Infrastructure. Sprinklr empowers businesses to de

service channels - voice

Service

Knowledge Base Article

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Sprinklr Voice Infrastructure Overview

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Set URL Shortener as Part of Publishing Rule

Overview Sprinklr allows you to create a URL shortener, then create a rule in Publishing that would add the selected shortener when the conditions identified in the rule are met. This shortener is added by default in the publishing window, if conditions are the same as the

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Integration Guides

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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

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Knowledge Base Article

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Continuing Live Chat Conversations via Email