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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized and self-service way to manage your Developer Applications, API Keys, and Secrets directly within the platform. This tool allows developers to handle the entire API lifecycle in one place. Note: D

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Developer Tools

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives

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Oracle B2C Service Integration

Sprinklr - Oracle B2C Service Integration connects Sprinklr Service product to Oracle B2C Service for Care on modern channels. Unify your customer care agent experience by enriching, deflecting and triaging appropriate interactions on modern channels to Oracle B2C Service from Sprinklr This will hel

experience:space

article:howto

feature:integrations

product:platform

+6

Knowledge Base Article

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Integration Guides

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Carousel Templates

Carousel TemplateA carousel is a collection of card assets arranged side by side, allowing horizontal scrolling. Using the Digital Asset Manager, you can design a carousel template for use in Sprinklr Live Chat, enabling customers to engage by choosing an option directly within the conversation thre

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

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Setting up Response Custom Fields

Survey response fields can be utilized to store external metadata associated with each response, enhancing the depth of analysis during survey evaluations.Business Use CasesEnhancing Customer Experience:Organizations with multiple locations can enhance customer experience by collecting targeted feed

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Global Settings

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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AI Scoring and Insights

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Global and Local Disposition Field

The Global Disposition Field Library addresses the issue of duplicate fields being created for identical purposes across multiple disposition plans. This allows users to reuse fields across different disposition plans, ensuring consistency and efficiency.Global Disposition Fields: Fields that can be

New Article

26.4

Knowledge Base Article

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Global Field Library

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Alerts in Reporting

Alerts are automated notifications triggered by specific conditions, thresholds, or detected anomalies within a system or dataset. They are designed to keep you informed in real time about important changes, potential issues, or critical events. By providing timely updates, alerts enable you to resp

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Reporting

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Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

social

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Insights

Knowledge Base Article

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Personalised Links

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Use Case: Ticketing Workflow for Customer Issue Resolution

The Ticketing Workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. It ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Knowledge Base Article

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Use Case

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Home Page Widgets

My Evaluation MetricsThis widget gives an overview of the evaluation metrics assigned to the Quality Manager. Metric/DimensionDefinitionTotal AllocatedTotal evaluations assigned to the QMPending EvaluationsTotal evaluations pending on the QMPending Re-EvaluationsTotal Re-evaluations pending on the Q

Service

Knowledge Base Article

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Homepage

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Sprinklr v16.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Winter Release 2021

Modern Engagement Capabilities and Enhancements

16.2.0

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release_note

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v16.2.0 (February)

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Telephony Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call has different call outcomes. Based on the call outcomes, the admin tries to reach out to the customers again.Retry Strategy in SprinklrSprinklr offers an automated, configurable, and scalable Retry Strategy solution. Easil

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Pinterest Ads Reporting Dimensions

Leverage this detailed list of all Pinterest dimensions available in Sprinklr's Ads Reporting to gain more insight into your Pinterest Ads. Given below is a list of all Pinterest dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdow

marketing

Knowledge Base Article

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Dimensions

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Add a LINE Account

LINE accounts that can be added in Sprinklr include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts. Official Account with no Business Connect API capability cannot be connected to Sprinklr.Before You BeginEnsure that

social

Service

Knowledge Base Article

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Add a LINE Account

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AQM Rule Coverage Reporting

The AQM Rule Coverage Report shows which interactions qualified for evaluation based on Interaction Selector conditions and which interactions were excluded because one or more conditions failed. This report also helps you analyze coverage distribution by interaction message count and channel, so yo

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Reporting