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Ads Pixel Permissions & Governance

When it comes to managing pixels on a platform, it's important to have a clear understanding of the process involved. Pixel governance refers to the management and configuration of pixels that track user actions and conversions. This process is essential for users who want to optimize their ad

marketing

Knowledge Base Article

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Getting Started

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)

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Smart Bidding Strategy Group Video Overview

Discover how Sprinklr's Smart Bidding in Strategy Groups can streamline your campaign bidding. By leveraging an AI-driven algorithm trained on your specific data, Smart Bidding predicts optimal bid values for your Ad Sets. This not only enhances ad performance but also significantly reduces the

marketing

Knowledge Base Article

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Overview

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for Better Engagement

RS
Types of Accounts on X

FeatureTwitter Verified (Gold Checkmark)Twitter Premium (Blue Checkmark) Government Accounts (Grey Checkmark) CostFree  Subscription-based, varies based on countryFreeVerification Status Yellow checkmark for verified organizations, government accounts, and notable figuresBlue checkmark for payin

social

Knowledge Base Article

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Types of Accounts on X

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Follow Twitter Users

Sprinklr allows you to follow Twitter profiles directly from the profile details pane. Using this feature, your team can follow Twitter profiles from any of your linked Twitter accounts.Follow ProfilesClick the New Tab icon  and select Engagement under the Social Core Cloud.​​To open the profile det

social

Service

Knowledge Base Article

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Follow users

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Controlling Fields in Custom Fields

In this article, we will get a brief introduction to controlling fileds in Sprinklr custom fields. ​Use case of Controlling FieldsControlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling fields allow you to set the visibility of custo

experience:space

cloud:core

article:howto

Custom Fields

+5

Knowledge Base Article

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Custom Fields

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Welcome Message

When a customer starts a conversation you can choose to display a welcome message. This welcome message can be in the form of text or one of the many rich text asset templates supported by Sprinklr's Live Chat.Set a default welcome messageIn the LiveChat builder's "Conversation Screen

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Welcome Messages

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Sprinklr Copilot features for Marketing

Sprinklr Copilot empowers marketing teams with AI-driven capabilities to create, optimize, and manage campaigns across multiple channels with speed and precision. It assists in generating on-brand content, crafting engaging social posts, and adapting messaging for different platforms, while ensuring

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing

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How to Send Survey to Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​Conducting customer surveys is crucial for analyzing and enhancing the customer experience. IVR can also be utilized to send surveys. Fo

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Widget Configuration

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Widget Configuration

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Widget Configuration in Reporting

Reporting in Sprinklr centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget library make report creation easy and quick. Creating re

Service

Knowledge Base Article

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Configure Reporting

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Rules for Advocacy Community

Using Sprinklr's Rule Engine, you can automate the screening process for potential advocates. Using Rules, you're able to base actions to approve or reject potential advocates based on their answers to your screening questions. Automating Advocacy screening takes the guesswork and review r

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Rule Engine Setup

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Sprinklr Copilot Features for Insights

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and cus

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights

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Suggest and Request Approval for User Generated Content

If any user publishes a post with content, or with both content and a media asset on your social media channel account, then you can suggest the media asset to User Generated Content (UGC)  or request for approval from within Sprinklr. Once added, you can perform additional actions such as requestin

experience:space

release:N-A

User Generated Content

suggest ugc content

+12

Knowledge Base Article

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Getting Started

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Classify messages and train the new model

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier that can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entire

Insights

Classify Messages

ai studio

Train New Model

Knowledge Base Article

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Classify messages and train the new model

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Compose Facebook App Install campaigns

Leverage Sprinklr's Ads composer to directly create an app-install campaign easily and define a specific audience group and budget.Sprinklr allows you to create app-install campaigns to promote your app and increase the number of your App-Installs. In this article, you will learn how to create

marketing

Knowledge Base Article

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Facebook Ad Formats