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Restrict the Brief Template Visibility

To Restrict the default Brief Template VisibilityWhile creating a Brief Template, you can restrict the visibility of the brief for certain users/user groups. When this brief is added to a campaign/sub-campaign, only the users you shared this brief with can access it within a campaign. For example -

brief templates

marketing

brief designer

Content Briefs

+1

Knowledge Base Article

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Access Control of Briefs

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Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

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Integration Guides

RS
Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Assist for Ads Copilots

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them. Using its conversa

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Ads Manager Copilot

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Digital Queue Performance Extract

The Digital Queue Performance Extract provides an aggregated, queue‑level snapshot of how digital support queues are performing over time. This indicates the performance at a contact level (multiple assignments happening at the work queue, where one case can have multiple contacts. Its purpose is to

Knowledge Base Article

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Digital Data Extracts

RS
Historical Data Ingestion for WFM

This page provides detailed steps for creating a Custom Entity, configuring its fields, and setting up Data Connectors for data ingestion. These are required to create Forecast Scenarios using the Copy type.The following diagram shows the workflow of historical data ingestion in WFM.​Create Custom E

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Forecast Scenarios

RS
Sprinklr Insights: Patch Changes(19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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How to create a Campaign?

Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.Create a CampaignBefore you begin, ensure you have the right set of permissions to cre

campaign management

marketing

Campaign Basics

Knowledge Base Article

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Configuration & Setup

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Manage Pinterest Product Catalogs

Product Catalogs are a collection of products on which reviews will appear on your site. In your Product Catalog, you can apply configurations to specific products or to categories of products, customizing the sub-ratings available to customers when they leave reviews on these products. Pinterest ca

marketing

Knowledge Base Article

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Publish Pinterest Dynamic Product Ads

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

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Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

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Common Errors in Reporting

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Facebook Messenger Configuration

Sprinklr lets you configure the Welcome Screen and Persistent Menu for Facebook Messenger, allowing you to trigger automatic templated interactions with customers through a menu option in Facebook Messenger. The article states steps to set up a persistent menu for facebook messenger.Configure Facebo

social

Knowledge Base Article

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Manage Facebook accounts

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

Service

Knowledge Base Article

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Dynamic Workflow

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Configuring an ACW and ACW Builder Components

The ACW (After Call Work) module automates the after call work processes, allowing businesses to define custom workflows and streamline repetitive tasks. With advanced automation capabilities, agents can update customer records, generate follow-up tasks, and integrate with other systems for seamless

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to all components of ACW

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Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

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Troubleshooting & FAQs

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Platform Generative AI Use Cases

Sprinklr Platform includes a set of Generative AI capabilities that help users work more efficiently with content, code, and text‑based tasks. These capabilities reduce manual effort, simplify complex steps, and improve overall productivity. The capabilities fall into the following functional module

marketing

Insights

social

New Article

+3

Knowledge Base Article

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Platform Generative AI Use Cases

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Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

RS
Manage Inbound Change Sets

Inbound Change Sets allow administrators to deploy configuration updates sent from another connected Sprinklr environment (for example, from Sandbox to Production) to the enviornment you are logged in to. When an inbound change set arrives, it appears in the Inbound Change Sets tab with a status of

experience:space

Rollback Changesets

Insights

social

+12

Knowledge Base Article

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Deploying Inbound Change Set

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Skill-based assignment in voice campaigns

With the skill-based assignment, you can ensure the assignment of calls/cases to agents equipped with particular skill-set as in real life, thus, reducing the AHT by 5% to 10%.Skill-based assignment works in the following way:1. Assign skills to agents: Seamlessly assign skills to the agents or a us

campaign management

Sprinklr Service

Service

Agent Skills

+3

Knowledge Base Article

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Skill Based Assignment in Voice Campaigns