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Actions with auto boost

The Auto Boost Rule actions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules.In the top-right corner of the Rule Engine window,

social

Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

marketing

Knowledge Base Article

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Setting Up Google Analytics

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MAS Compliant Advocacy Site

Microsoft Accessibility Standards (MAS) are a comprehensive set of guidelines established to ensure digital experiences are inclusive and usable by people with disabilities. These standards are aligned with global accessibility norms such as WCAG (Web Content Accessibility Guidelines) and Section 50

Advocacy - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Advocacy Acumen

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Hyperspace Charts within Display and Presentations

Sprinklr has upgraded all its chart library within Display and Presentations to the new revamped hyperspace UI. The new hyperspace UI focuses on enhancing the widgets to yield reports that are more intuitive, actionable, accessible, visually engaging, and consistent across the platform. Enhanced Con

Display - SES

social

Hyperspace Chart Library

Hyperspace Chart in Presentations

+1

Knowledge Base Article

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Display

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Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Glossary: Workflow Engine

Here are some workflow engine-specific terminologies that you need to get accustomed to for seamless usage of the feature.​Workflow Engine— Field Descriptions#TermDescription1Quick FiltersQuickly filter workflows based on status, associated assets, and owner of the workflow.2Select AllCheck the box

glossary

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

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Integration Guides

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How does the Adobe Ads Integration Work?

The Web Profile Builder creates a profile that, once assigned to a domain, automatically appends tracking codes to outbound posts with that domain.This greatly simplifies the process of creating appendments for outbound posts. Instead of requiring all users to consistently use the correct tagging ta

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Create a Holiday List

Sprinklr allows you to create and save the business holiday list within Platform Settings. Once saved, this business holiday list can be used as a Message Source Condition in Inbound Rules and Queue Rules. We can use Business Holiday List as a Rule Condition and also in

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Business Hours

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Live Chat Assets

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Use Smart Insights to gain quick insights on multiple data points/anomalies

Gain deep actionable AI-powered insights by drilling down on multiple data points/anomalies in your widget. Detecting the relevant point of anomalies or spikes in your data is imperative to study the deviations. By turning Smart Insights on in your widget, the most significant points of anomalies/de

Insights

Knowledge Base Article

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Smart Insights

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Agent facing Guided Workflows

OverviewAgent Facing Guided Workflows are available within the Sprinklr system and allow agents to trigger any guided workflow and perform actions as per the predefined business flow to help them better resolve customer queries. They guide agents with easy-to-follow flows delivering step-by-step poi

Service

Knowledge Base Article

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Types of Guided Workflows

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Entity Relationship Diagram for Social Extracts

In Sprinklr data is stored in multiple backend reports basis different use case, all the major reports are available to plot under Social Analytics or Inbound Analytics data source.One table metrics should be plotted together in one widget, we should't plot metrics from two report together. Ent

Service

Knowledge Base Article

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Data Extract

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Sprinklr Assist for Ads Copilots

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them. Using its conversa

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Ads Manager Copilot

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

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Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

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Common Errors in Reporting

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

Service

Knowledge Base Article

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Dynamic Workflow