Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

SH
Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

 • 

Potential of Sprinklr Voice

SH
Use the IVR Loop Node to Process API Returned Lists

Sprinklr's Interactive Voice Response (IVR) system enables admins to loop through values within lists returned by APIs. This guide covers how to leverage the Loop node to iterate over each item in a list and dynamically perform actions on each value, such as sending individualized messages.​API

Service

Knowledge Base Article

 • 

Use the IVR Loop Node to Process API Returned Lists

RS
Configure Agent Copilot Widget in Sprinklr Care Console

After completing the configuration of Agent Copilot in AI+ Studio, you must add the Agent Copilot widget in the Sprinklr Care Console. This ensures agents can interact with Copilot directly from their case-handling interface.  Follow the steps below to configure the Agent Copilot widget: 1

Knowledge Base Article

 • 

Configure Agent Copilot Widget in Care Console

SH
Why Queue Monitoring is crucial for Supervisor?

Supervisors can use queue monitoring to check the pending cases, total wait time, SLAs and agents associated with different queues on one screen. ​Increase your team's efficeincy Monitor the overall health of Queues and agents present in queues to effectively manage influx of cases that are com

Service

Knowledge Base Article

 • 

Queue Monitoring

RS
Sprinklr Service: 19.2 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

RS
Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

 • 

Video Templates in Sprinklr - Overview

SH
Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

 • 

Content Variants

SH
Viber Channel Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

social

Service

Knowledge Base Article

 • 

Getting Started

RS
Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

 • 

First Party Data Ingestion

RS
Add Support for Azure OpenAI

You can integrate Azure OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys Additionally, we also support fine-tuning Azure OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up an

marketing

Insights

social

Service

Knowledge Base Article

 • 

Add support for Azure OpenAI

RS
Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

Service

Knowledge Base Article

 • 

Import and Export

SH
Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

 • 

Twitter Advanced Capabilities

SH
Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

 • 

Native Sprinklr Integrations

RS
Voice Queue (Per Assignment) Report

The Voice Queue (Per Assignment) Report provides detailed Queue information at the assignment level, treating each call assignment as a separate offer and will count in metrics accordingly, even if reassigned. It tracks the entire call journey within the Queue, including assignment and un-assignment

Sprinklr Insights

26.1

Sprinklr Service

Service

+1

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

social

Knowledge Base Article

 • 

BlueSky

RS
Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

 • 

Custom Rich Menu

SH
How to Edit Ad Element Copies with AI+

Introduction In the ever-evolving landscape of advertising and content creation, adaptability and versatility are the keys to staying ahead. Introducing our feature: "Content Modification" within the Ads Composer and Ads Creative Library. Designed to cater to the needs of creative creators

marketing

Knowledge Base Article

 • 

Sprinklr AI+

SH
Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

26.1

Importing Profiles

Sprinklr Service

Service

+2

Knowledge Base Article

 • 

Validation Rules

SH
How to Use Dynamic Text Input Fields

While applying your Dynamic Image Template to Catalog, you have the ability to add Dynamic Text using the feed header to incorporate various text elements within your template.Before You BeginFamiliarize yourself with Applying Dynamic Image Template to Catalog.Dynamic Text Input Field Use CasesCUSTO

marketing

Knowledge Base Article

 • 

Dynamic Text Input Fields

RS
Vanilla Forum - Overview

We are introducing an integration with Vanilla Forum, a customizable platform for building and managing online communities. This integration enables the management of discussions, comments, and community engagement directly within Sprinklr. You will now be able to interact with and moderate content

social

Knowledge Base Article

 • 

Overview - Vanilla Forum