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How to control the visibility of parent posts in conversation?

This feature can be hidden on environment level . If you do not want to see the parent posts of the messages in conversation you can reach to your success manager.

Service

Knowledge Base Article

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Troubleshoot & FAQs

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

social

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started - Facebook

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How to Create and Manage All Your IVR

​​Pre-requisite for configuring the IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​In this knowledge article, we will explore the process of creating and managing all aspects of IVR (Interactive Voice Response). From designing

Service

Knowledge Base Article

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Introduction to IVR Components

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Configure Live Chat Messenger

Sprinklr Live Chat Messenger provides various methods to help you update user details, capture conversation context, customize the chat experience, and more. The following sections describe these methods in detail, along with their syntax and required parameters: Update User Use the updateUser metho

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Knowledge Base Article

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Configure Live Chat Messenger

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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WhatsApp Official Business Account (Blue tick)

The WhatsApp Official Business Account (Blue tick) is a verified badge that confirms a brand’s legitimacy and reliability. If your WhatsApp account is an Official Business Account (OBA), there will be a blue tick beside the displayed name in the contacts view. ​Note: The verified badge was earlier r

Service

Knowledge Base Article

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WhatsApp Official Business Account (Blue tick)

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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Locked Out of Sprinklr Using the Wrong Username and Password Combination

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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Hide chat when no. of chat agents is less than x

The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of

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Knowledge Base Article

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Control Chat Visibility

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType&qu

Service

Knowledge Base Article

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Custom Widgets

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Increment, decrement, or set number of review cycles in the Workflow Engine

Measure how many cycles it took to review and approve the content so that you can reduce back-and-forth communication, and achieve workflow efficiencies. You can achieve this by setting up a 'Number type' Custom Field and use this custom field in the workflow to count the number of review

marketing

Custom Fields

review cycles

Workflow Engine

Knowledge Base Article

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Advanced Workflow

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View Version History of Edited Reviews on Google Play Store and GMB

OverviewSprinklr has introduced a new feature that shows natively edited reviews with an 'Edited' icon while preserving a complete version history, bringing greater transparency and control to how user feedback is managed.Previously, any edited review within Sprinklr would simply display t

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Google

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

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How to use Quick Search?

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Profile Management (Distributed) - Track and Monitor Business Profiles of Distributed Users

With the 'Profile Management' feature, brands can not only see how their users are managing their profiles, but also approve the changes they are making. This feature helps brands monitor if their employees or social media executives are sharing content that complies with the brands'

Profile Management

social

Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

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Transfer Conversation Control of a Facebook Page to Sprinklr

Before deploying a Sprinklr Conversational AI on a Facebook page, we need to configure Sprinklr as the primary receiver in the Handover Protocol.Steps to Configure Sprinklr as Primary Receiver in Handover ProtocolLogin to your Facebook account and select the desired page.Click on the page name locat

Conversational AI & Bots

Knowledge Base Article

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Troubleshooting & FAQs