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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

RS
Guided Workflow Screen Components - Password Input

OverviewThe Password Input component is primarily used in customer-facing Guided Workflows (GWs) to securely collect passwords for verifying a user's identity. When entering the password, the characters are masked (usually represented by dots) to maintain confidentiality. Users can reveal the passwo

Service

Knowledge Base Article

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Guided Workflow Canvas

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Feature Settings Page

​The Feature Settings page serves as a central interface where users can view, search, and manage settings that were previously controlled by Dynamic Properties (DPs).It provides a unified way to handle product configurations across modules, reducing manual intervention and ticket volume.The main go

26.1

marketing

Insights

social

+5

Knowledge Base Article

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Feature Settings Page

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Guided Workflow Display Components - Banner

OverviewThe banner component is designed to display messages for agents in various template formats, such as Warning, Success, Error, Disclosure, or Reminder, to effectively capture their attention. Each template includes specific symbols that visually convey the type of message to the agent.​Custom

Service

Knowledge Base Article

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Guided Workflow Canvas

SH
How to use Google Analytics Ads Metrics in Unified Analytics

IntroductionIn today’s rapidly evolving digital marketing landscape, having access to comprehensive and actionable insights is crucial. Unified Analytics, known for its robust data aggregation and visualization capabilities, has enhanced its platform by integrating Google Analytics (GA) metrics.GA M

marketing

Knowledge Base Article

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Reporting & Analytics

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Smart Comprehend

RS
Guided Workflow Canvas - Screen Node

OverviewThis section outlines various screen property configurations that control the layout, behavior, and visibility of elements in a guided workflow.​Note: To watch the tutorials about Screen Node, you can click the information icon in the top left corner and then click Watch Tutorial. ​​ Various

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

SH
Color Coding Cells of Table Widget

The Color by Condition feature in the table reporting widget allows you to customize the appearance of the number or percentage cells in the table based on certain conditions. There are three conditions you can set:​Set Color on cell when its value is greater than a specified number (e.g., 10): This

Service

Knowledge Base Article

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Color Coding in Reporting Cells

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

SH
Feature articles on Sprinklr Community

Featuring articles on your help center or community home page is a versatile way to provide support information to address common customer questions or top contact drivers. This can reduce the need for customers to contact customer support, which can lead to cost savings.​You can use featured articl

Service

Knowledge Base Article

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Create and Manage Articles

SH
Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

+4

Knowledge Base Article

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Service (Distributed Admin)

RS
Toggle Node Execution Tracking

The Toggle Node Execution Tracking feature lets you monitor how often specific nodes are executed during chat and voice interactions. It provides detailed reporting metrics to help analyze conversation flows and optimize process performance.​Accessing Toggle Node Execution TrackingPerform the follow

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Node Execution Tracking

RS
Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Integrate Customer-Facing Guided Workflows on Community

OverviewGuided Workflows for customer self-service is a feature that enables you to create and implement interactive step-by-step workflows on your Sprinklr community platform. These workflows serve as a digital self-service solution, empowering customers to find answers and solutions to their queri

Service

Knowledge Base Article

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Guided Workflows on Sprinklr Community

RS
Create and Configure a Record Form

This article outlines the steps to create and configure a Record Manager in Entity Studio.​Create a Record FormFrom the Launchpad, click Sprinklr Service tab, and under Persona App, click Entity Studio. The Entity Manager page appears. ​The Entity Manager page appears with the list of entities. Sea

Knowledge Base Article

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Create and Configure a Record Form

RS
Data Retention Policy 2.0

The Data Retention Policy (DRP) in Sprinklr helps organizations automatically delete data based on compliance requirements, business rules, or retention schedules. DRP 2.0 introduces a redesigned experience that allows compliance teams, administrators, and data governance users to create, review, ap

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Privacy Guides

RS
Guided Workflow Custom Components - Placeholder

OverviewA placeholder with Call-to-Action (CTA) buttons can be added to enhance user interaction within the interface. These buttons provide quick actions like:Move to the next screenClose screenGo back to the previous screenSend payloadYou can customize the appearance and functionality of these but

Service

Knowledge Base Article

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Guided Workflow Canvas

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Automate Confidentiality in Messages

Create a Draft rule to automatically mark your Draft messages as confidential and restrict visibility to certain user groups. Once the rule is enabled, all the messages (drafts) satisfying the condition will have the selected action initiated on it.Example Use case shown below: This rule is to ensur

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Filter the Reporting Dashboard in Sprinklr Mobile App

In the Reporting Dashboard in the Sprinklr Mobile App, using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. For example, you can filter the Dashboard by Account Group, and see only data ass

Service

Knowledge Base Article

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Filter the Reporting Dashboard

RS
Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

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Set Up Video Calling for React Native