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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Service

Knowledge Base Article

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Widget Library

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on customer

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Survey Questions

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Setting Up WhatsApp Creative

The Creative Library is a centralized asset management system in CFM that enables teams to create, manage, and reuse WhatsApp message assets across survey distributions and automated workflows. It allows message content, structure, language, and metadata to be defined once and consistently reused ac

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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WhatsApp Distribution

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Sprinklr v15.2.0 - Advocacy Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest advocacy enhancements below! Navigation TipsRead through the release notes below, or you can click

Advocacy Updates

Insights

social

feature:advocacy

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release_note

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v15.2.0 (February)

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About the Presentations Style Kit Library

The Style Kit Library allows you to create and save stylized template themes that can be applied to Presentations and Slides. When creating and editing a theme, you can dial in and save the following aspects: primary font, secondary font, background color, primary color, secondary color, background

Display - SES

Style Kit Theme

Style Kit Library

Style Kit

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Knowledge Base Article

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Display

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Introduction of Automated Checklist Builder

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Introduction

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the YouTube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

social

Knowledge Base Article

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Engage with YouTube Messages

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Using Proficiency (Best Skill Matching) for Routing

In Skill Based Routing, Unified Routing offers the capabiltiy to define the proficiency (expertise) of an agent in a particular skill. By this, supervisors can ensure cases are asisgned to all types of agents having different levels of experience. For example, in an organization, customer queries th

Service

Knowledge Base Article

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Setting up Skill based routing

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Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Account Health Alerts in Engagement Dashboards

Enhancements to Engagement DashboardsWe’re thrilled to announce updates to the Engagement Dashboards, introducing improved functionality for managing accounts with impacted statuses. These changes enhance visibility and provide seamless navigation to investigate and resolve issues with accounts.Key

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

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Knowledge Base Article

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Integration Guides

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Hiding Chat vs Making it Unavailable

Overview and DifferencesLive chat offers two different ways of controlling chat visibility. These are mentioned in the Livechat builder as "Hide Chat Trigger Conditionally" and "Enable conditional unavailability of chat application".​Under both these sections you can add conditio

Service

Knowledge Base Article

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Control Chat Visibility

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Upload Images Larger than 8MB to Instagram

IntroductionWe understand the limitations Instagram places on image size and aspect ratio when publishing posts. To upload an image through Meta APIs, the maximum size allowed is 8MB, and the aspect ratio must fall within the range of 1.91:1 to 4:5. While these guidelines ensure consistent performan

social

Knowledge Base Article

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Other Publishing Capabilities

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Detailed Call States

The Detailed Call States provides a comprehensive view of the call's journey as it progresses through Sprinklr system. It shows when each state was applied to the call, along with information about the caller associated with that state and the timestamp of the event. The Detailed Call State Rep

Service

Knowledge Base Article

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Detailed Report Glossary

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Ads Product Catalog Permissions & Governance

Sprinklr offers System Admins to control who can use, create and edit Product Catalogs via a combination of Role permissions and Share settings of individual Product Catalogs.Product Catalog Role PermissionsIn All Settings > Manage Customer > Roles, there are the following permissions for Prod

marketing

Advertising

Product Catalog

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Getting Started

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Version History

The Version History feature in Survey Builder keeps track of each user activity, logging every change made to a survey. Users can track modifications and restore any previous version if needed. This ensures data integrity, mistake recovery, and collaborative editing efficiency in survey creation.Bus

Sprinklr Insights

New Article

20.10

Service

Knowledge Base Article

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Modifying Survey and Version History

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Publishing the Survey

The Survey Builder provides a user-friendly Publish feature that streamlines both the distribution and testing of surveys. Upon publishing, an anonymous link is instantly generated, allowing for immediate sharing or testing. You are also directed to the Distributions Page, where you can create custo

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing