Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

RS
How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

social

Knowledge Base Article

 • 

BlueSky

SH
Block/Unblock Facebook Users Using Engagement Dashboards

There are situations in which your brand might want to block certain profiles, for example when someone posts inappropriate content. Sprinklr allows blocking such user profiles from engagement dashboards. A blocked user will be unable to post, comment, like, or share content on your Facebook page. P

social

Knowledge Base Article

 • 

Reply from Engagement dashboards

SH
Configuring Polls

PermissionsThe users must have the Manage Polls permission under Care Community to use this feature. Within the Content Settings tab of the Community Builder, click the Polls tab on the left.Slide the toggle to the right to Enable Polls which will allow the permissioned community users to create and

Community Builder

Service

Community

Knowledge Base Article

 • 

Polls

SH
X Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in X (formerly Twitter). X Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFo

social

Knowledge Base Article

 • 

Getting started

SH
Use Vanity URL for Publishing

In this article, you will learn how to use a vanity URL - a unique web address that is branded for marketing purposes. It is easy to remember, and share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created w

marketing

publishing

Vanity URLs for publishing

Knowledge Base Article

 • 

Vanity URLs

RS
Send SMS/Email/WhatsApp

The Send SMS/Email/WhatsApp functionality in User Communication Elements enables guided workflows to deliver real-time messages to users via their preferred communication channels. This feature provides a seamless way to update users, confirm actions, send reminders, or share essential information d

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

Insights

social

feature:integrations

+9

Knowledge Base Article

 • 

Power BI

RS
Visual Insights on Videos

Detect presence of logos, text, objects, scenes, activities within video frames Overview   Online analysis of a Brand based on text posts and image captions does not provide a complete social presence. Visual Insights, now with the inclusion of running on Videos, ensures comprehensive insights on mu

Insights

Knowledge Base Article

 • 

Visual Topic Query Setup

SH
Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" - which is visible to followers of the user's Instagram account - and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after

26.1

Publishing - SES

Instagram Story

social

+4

Knowledge Base Article

 • 

Publish a post to Instagram

SH
Facebook & Instagram Ads Reporting Metrics

​Leverage this detailed list of all Facebook and Instagram metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all Facebook and Instagram metrics, along with their descriptions.Facebook Metric NameSprinklr Metric NameDescriptionnot-i

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.11.1 Patch (Dec 3-18, '24)

SH
What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Dynamic Group Budget

Dynamic Group Budget automatically and continuously identifies the best auction opportunities for results across ad sets and optimizes towards the specified optimization goal of your paid initiative’s objective. Instead of managing budgets for each ad set individually, you can use a single Dynamic G

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

Insights

AI Dimensions in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

RS
Reply to Messages via Telegram Proxy(Corezoid) Engagement Column(Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

social

Knowledge Base Article

 • 

Telegram Proxy (Corezoid)

SH
Custom fields for assets

Using asset custom fields, you can add asset specific custom properties that are not provided by Sprinklr by default. Asset Custom Fields can help you categorize and organize your assets. You can create reports on Asset Custom Fields that can provide insight into content performance and help you to

DAM - SES

Assets Custom fields

social

Social - SES

+1

Knowledge Base Article

 • 

Manage assets

SH
Instagram Story Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed and h

social

Knowledge Base Article

 • 

Instagram Story Insights

SH
Create rules in Visual Insights

Sprinklr provides you the capability to create rules based on the following visual dimensions –ObjectsScenesActivitiesGenderPhoto brandsSentimentsPhoto Inappropriate ContentIn this article, we will use the Photo Inappropriate Content dimension as an example to understand how rules are created in Vis

Create Rules in Visual Insights

Insights

Knowledge Base Article

 • 

Create Rules in Visual Insights

SH
Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

marketing

Knowledge Base Article

 • 

DCO in Sprinklr Overview