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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Publishing - SES

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Social - SES

Knowledge Base Article

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Advanced capabilities

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

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Prompt Engineering Best Practices

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Create a Column For Instagram Dark Post

This article tells you how to create an Engagement Column containing dark posts of an Instagram Account. Dark Posts are specifically targeted posts. These posts don't appear on your timeline as organic and boosted posts do but appear as sponsored content on the users' feeds you are specifi

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Create an Instagram Column in Engagement Dashboard

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Manual addition of Article in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) allows you to manually add articles from various online sources. The Add article feature enables you to add any document into our system which is hosted online by its own URL address. This gives you the ability to include content that is not already within

Insights

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Additional support in MM&A

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Manage Overtime Policies

Overtime Policies allow Workforce Managers to control which agents can apply for Overtime Slots. You can set limits on daily and weekly overtime duration to maintain a healthy work balance. These policies help eliminate manual tracking, reduce inconsistencies in overtime allocation, and ensure agent

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Manage Overtime Policies

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Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

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ai studio

Knowledge Base Article

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Create a New Model Training project for Text Classifier

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Get familiar with all Listening Use-case dashboards and their objectives

In this article, you will learn about the various Use-case dashboards available in Social Listening and what their objectives are so you can choose the right dashboard that suits your business requirements.In addition to the standard Listening dashboards , Social Listening comes with various pre-add

Know your Audience Dashboard

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Customer Experience Insights Dashboard

Use Case Dashboards

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Listening Dashboards

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

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Knowledge Base Article

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Data related

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

Updated Article

26.4

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Sprinklr AI+

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Widget Configuration

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

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Widget Configuration

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Widget Configuration in Reporting

Reporting in Sprinklr centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget library make report creation easy and quick. Creating re

Service

Knowledge Base Article

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Configure Reporting

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Publish to Pinterest

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor

Service

Knowledge Base Article

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Publishing on Pinterest

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Shrinkage Report

The Shrinkage Report compares scheduled time with actual time across activities and time off.When you create a new widget in a reporting dashboard using the Service Analytics data source, the Shrinkage Report appears under the Workforce Management Report Group in the Widget Builder when you select a

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Detailed Report Glossary

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Boost Snapchat Spotlight Videos

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Boost Snapchat Spotlight Videos

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Rules for Advocacy Community

Using Sprinklr's Rule Engine, you can automate the screening process for potential advocates. Using Rules, you're able to base actions to approve or reject potential advocates based on their answers to your screening questions. Automating Advocacy screening takes the guesswork and review r

Advocacy - SES

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Social - SES

Knowledge Base Article

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Rule Engine Setup

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Sprinklr Copilot Features for Insights

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and cus

marketing

Insights

social

Service

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Sprinklr Insights

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In-App Notifications in Mobile

In-app notifications are messages or alerts displayed within a mobile application itself, rather than on the device's main notification tray or lock screen. These notifications are specifically tailored to communicate information directly to the user while they are actively engaged with the app

Service

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In-App Notifications

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Tooltips & Floating Reporting Glossary

Floating Reporting GlossaryWhile creating a widget, you can view details related to the metrics/dimensions in the platform itself. These details include not only the description, but also which metric to compare with in native analytics, and if it's paid/organic/total. This will serve as a floa

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features