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How to Optimize Ads with Google Analytics Data

Once you've set up your Google Analytics report in Sprinklr, you can use the data to gain insights into your website performance and make informed decisions about your digital marketing strategy. Here are some tips for analyzing and optimizing your data:​Identify trends and patterns in your web

marketing

Knowledge Base Article

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Publishing & Optimization

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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FAQs - Sprinklr AI Agent

This article lists some of the Sprinklr AI Agent Frequently Asked Questions and Solution. ​How to connect channels with Sprinklr AI Agent?To connect channels with the AI Agent, you need to follow the same steps as in Conversational AI, which is via Rules.​How to publish assets through Sprinklr AI Ag

Knowledge Base Article

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FAQs-Sprinklr AI Agent

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Volumatic Ads Benchmark FAQs and Limitations

FAQsCan I use Custom Metrics in Cost and Rate Benchmarks?Yes, you can use custom metrics in Cost and Rate Benchmarks. You will need to ensure that the custom metric name contains 'Cost per' or 'Rate' as a unique keyword to use it as a Cost and Rate Benchmark, respectively. Additi

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Out-of-Adherence Alerts for Agents and Supervisors​

Ensuring agents adhere to their schedules is crucial for meeting KPIs and maintaining overall performance. When agents adhere to their schedules, they contribute positively to their overall performance metrics. However, in cases where agents deviate from their schedules, it's essential to provi

Alert Manager

Service

Create Alerts

Knowledge Base Article

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Out-of-Adherence Alerts

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Dashboard & Widget Exports

Effortlessly Export Data from Reporting Dashboards and Widgets for Rapid Insights​With Sprinklr's Exports feature, exporting data from Care Reporting Dashboards to gain rapid insights has never been easier. You have the flexibility to tailor your export to your preferences by choosing the file

Service

Knowledge Base Article

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Reporting Use Cases

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Capturing a WebRTC Internals Dump in Chrome or Edge

OverviewWebRTC Internals is a built‑in diagnostic tool available in Chromium‑based browsers. Sprinklr Support may request a WebRTC Internals dump when investigating issues with voice calls that use WebRTC, such as connection failures, audio quality issues, dropped calls, or Nailed Up session behavio

Knowledge Base Article

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Capturing WebRTC Internals Dump in Chrome or Edge

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Boolean Field

The article outlines the steps to create a Boolean Field in Entity Studio. Creating a Boolean Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desi

Knowledge Base Article

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Fields and Relationship

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Writing Prompts for FAQ+

When creating prompts for AI agents, it's essential to ensure clarity, precision, and conciseness. This article discusses best practices for drafting high quality prompts.Key Considerations for Writing PromptsThis article discusses best practices for drafting high quality prompts. However, this

Knowledge Base Article

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Knowledge Content

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Call Controls Overview

Call Control provides agents with real‑time call management capabilities within Sprinklr Voice. These controls help agents handle conversations efficiently by allowing them to mute, hold, record, transfer, or conference calls without leaving the case screen.When an agent answers an inbound call from

Call Controls Basic Functionalities

Service

26.1.1

Updated Article

+1

Knowledge Base Article

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Call Controls Overview

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Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Rank Management

Rank Management is an important feature of our Community designed to encourage user engagement and recognize active contributors. This ranking system incentivizes users to participate and contribute meaningfully to the platform. A user's rank is dependent on their frequency of engagement, quality of

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Gamification & Screener

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Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

Knowledge Base Article

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Fields and Relationship

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Co-browsing Overview

Co-browsing allow agents to view the customer’s screen, enabling them to guide customers through product purchases, complex form filling or confusing information on websites while maintaining privacy and security.​Co-browse View on Web​​​​​Co-browse View on Mobile​​Co-browse View on Care ConsoleKey

Service

Knowledge Base Article

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Co-browsing

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Configure Task in Sprinklr AI Agent

Task in Sprinklr AI Agent allows you to define and manage specific actions that an AI Agent can perform. A task represents a structured workflow that executes a user’s request or an operational objective. You can configure each task with prompts, skills, and tool integrations to ensure consistent pe

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Tasks

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Ads Composer Roles & Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

marketing

Knowledge Base Article

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Getting Started

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Change Reporting Widget Data Visualization in Sprinklr Mobile App

In the Sprinklr Mobile App, you can update the visualization of data collected in Widgets by selecting new chart types. NoteYou can only change visualisation from the current chart to table chart.To Switch Current Widget Visualization to Table View1. Log into the mobile app and tap the Menu icon in

Insights

social

Knowledge Base Article

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Change Reporting Widget Data Visualization

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Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

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Version Management

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Call Detailed Report

This is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken during the call processing and the

Service

Knowledge Base Article

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Reporting & Analytics