Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

SH
Broadcast an announcement

In Sprinklr the announcement capability allows system administrators to send announcements to all the users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. A common use case for announcements is

Publishing - SES

Broadcast an Announcement

Insights

social

+1

Knowledge Base Article

 • 

Advanced capabilities

SH
Publish Articles on Sprinklr Community

After you create a knowledge base category and add articles within it, you must map it to the community to publish the articles in a given community.For those utilizing the Knowledge Base APIs to manage their own help center, the option to publish articles immediately upon approval is available, eli

Knowledge Base

Service

Community

Knowledge Base Article

 • 

Help Center for Customers

SH
Sprinklr Release v15.3.0 - March 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

Sprinklr Release v15.3.0

Release v15.3

+2

release_note

 • 

v15.3.0 (March)

RS
Carousel Template

Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.When you need to present a user with multiple options to choose from, use a rich card carousel. Carouse

Service

Knowledge Base Article

 • 

Carousel Templates

SH
Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Insights

Midu

China Midu

Knowledge Base Article

 • 

Sina Weibo

RS
Widget Configuration

In this step, you will configure prompts for the Agent Copilot widget, which appears in the Care Console. Each prompt is mapped to a specific task and appears as a clickable button within the widget, allowing agents to trigger real-time actions. Click the ‘View’ button inside Step 4 and start config

Knowledge Base Article

 • 

Widget Configuration

SH
Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Service

Knowledge Base Article

 • 

Roles and Permissions

SH
Add Author Filter in Asset Manager in Distributed

Author Filter allows you to quickly filter your Distributed asset manager by author names. Keeping parity with the Space platform, the Author Filter in Distributed asset manager helps you find content created or approved by a particular user.​Steps to Add Author Filter in Asset Manager in Distribute

Author Filter in Asset Manager in Distributed

social

Add Author Filter in Asset Manager in Distributed

Social - SES

+2

Knowledge Base Article

 • 

Assets (Distributed Admin)

SH
Upload an Asset in Sprinklr Mobile App

The Asset Manager in the Sprinklr Mobile App provides a centralized repository for all media assets, documents, templates, and more. From within the Asset Manager, you can easily add assets to your environment's Asset Manager, where those assets can be permissioned, categorized, and more. The a

DAM - SES

social

Social - SES

Upload an Asset in Sprinklr Mobile App

Knowledge Base Article

 • 

Actions on Asset Manager

RS
Enhanced Modern View for Outbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Outbound window within Distributed. To be able to use the enhanced Distributed modern view, yo

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Miscellaneous (Distributed User)

RS
Create and Target Email Newsletter (Advocacy)

What are Email Newsletters? Email Newsletters act as a communication bridge. Through these, organizations can seamlessly relay timely updates, shareable content, and insights directly to their Advocates, ensuring they remain engaged and informed. Inclusions in Email Newsletters Trending/Latest posts

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Email Newsletters (Advocacy)

SH
Overview

The home screen of Livechat can be broken down into 2 components as shown in the diagram below. Each component can be customized as per brand requirementsHeader CardsSprinklr Live Chat supports 5 types of cards:Information Card Knowledge Base Card Status Card New Conversation Card Conversation Histo

Service

Knowledge Base Article

 • 

Home Screen

RS
Advocacy Reporting

Analytics on the engagement and activity from your Advocacy network can be tracked and reported on alongside social feedback. Using Sprinklr's best-in-class analytics platform, you'll see actionable insights into content performance, advocate activity, and more that can then be shared with

Advocacy - SES

Advocacy Reporting

social

Social - SES

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

SH
Copy Properties from Campaign / Outbound Message to Media Asset

Copy various campaign/outbound message properties from the campaign/outbound message level to the asset level by creating a DAM Rule. Once the rule is enabled, all the tasks satisfying the condition will have the selected actions initiated on it.Example use case shown below: Goal, Content pillar, Br

marketing

Rule Engine

Knowledge Base Article

 • 

DAM Rules

SH
17.1.0 Key Changes in User Experience

Usability is the key focus for Sprinklr this year and we continue our efforts towards making Sprinklr simpler, better, and consistent. Please find below some major changes in the 17.1 release where users will experience a change in platform appearance and behavior.Sprinklr Social​Shoppable Store ren

Insights

UX Changes

social

17.1 UX Changes

+1

Knowledge Base Article

 • 

v17.1.0 (January)

SH
Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Service

Knowledge Base Article

 • 

Types of Instagram Accounts

SH
What is Smart Theme Explorer?

Smart Theme Explorer, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You can

Insights

Smart Theme Explorer

Knowledge Base Article

 • 

Getting Started with Smart Theme Explorer

SH
Share Likelihood Score

The Share Likelihood Score, calculated on the basis of previous activities, tells the probability of a customer sharing the brand content publicly on social media channels. For example, if your customer has shared the brand post publicly on their wall in the past, the likelihood score on the ne

Service

Knowledge Base Article

 • 

Case Third Pane

SH
Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

Service

Knowledge Base Article

 • 

Translating Content

SH
Case Macros

​​How you can leverage Case Macros and take multiple case-specific actions at once.Macros are used to execute multiple actions on an entity with a single click, creating efficiencies in your workflows.You can apply Case Macros to messages within Cases to take multiple actions on a Case the

Case Management

Macros

Knowledge Base Article

 • 

Macros