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Email Notification Templates for Advocacy 

Email Notification Templates within an advocacy program serve as pre-designed email formats that automate notifications to users based on specific actions or events. These templates can be personalized with dynamic variables, enhancing communication's effectiveness. By ensuring consistent, time

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Persona App Configuration for Care Console

Admins can configure various settings in the Persona App for their Care Console to tailor the interface and functionality to their organization's specific needs. These include options such as Quick Macros, mandatory message previews for certain channels (ensuring agents review messages before s

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Persona App Configuration

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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Where to find Benchmarking?

Login to the Sprinklr platform.Click on the icon (highlighted in the screenshot) in the top right corner to open the launch pad.Click on the icon in the top left corner to open a new tab.Select Sprinklr Insights as highlighted below – You can access 3 primary Benchmarking entities from the launch pa

Insights

Knowledge Base Article

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Where to find Benchmarking?

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Archive Projects

OverviewYou can archive a Project that has been completed, deferred or canceled. This puts the Project in an archive without deleting it so you can restore or refer to it at a later date. You must be the owner of a Project to archive it. Archive a Project1. Navigate to the Portfolios window. Locate

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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Use Advanced Filters and Tags for Better Search (Advocacy)

Sprinklr allows you to tag your posts with specific keywords. This capability enables you to categorize posts, offering additional context and facilitating easy content discovery with just a click, followed by the application of filters on the search page.​ Admins can set up Advanced filters and tag

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Administration

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Sprinklr Marketing (Ads) permissions

Learn about permissions associated with different modules of Sprinklr Marketing (Ads) and ensure the smooth operation of your dashboards.Ad Manager​Permission CategoryPermission TypePermissionDescriptionPaidAd ManagerView Allows users to view and access the Ads Manager.PaidAd ManagerEditAllows users

Insights

Knowledge Base Article

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Platform Modules

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Update customer information

An ACW is a form that an agent needs to fill after disconnecting the call to capture vital information from the call. ACW may include tasks such as taking call summary, updating customer information in the CRM, scheduling a callback, sending follow up emails, updating customer details in the Sprinkl

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Knowledge Base Article

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Update customer information

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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Advocacy On-Site Member Management Capabilities

Sprinklr's Advocacy Site offers the feature of On-Site Member Management, which allows Administrators to selectively delegate the authority of Member Management to specific cherrypicked Advocates, thereby empowering these Advocates with the ability to approve, reject, revoke others ImportanceUnified

Advocacy - SES

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Social - SES

Knowledge Base Article

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Advocacy User Management

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Case Analysis

The Case Analysis widget offers a streamlined snapshot of the case summary, essential metrics, and contact drivers, enabling swift access to critical information and facilitating informed decision-making.Widget ComponentsIn the At a Glance widget, you have the option to quickly access the case summa

Service

Knowledge Base Article

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Case Analytics Page Widgets

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

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Engagement - SES

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Sprinklr Social

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Knowledge Base Article

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Add Facebook account in Sprinklr

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Manage Work Types in Sprinklr WFM

Work Types in Sprinklr’s WFM module are combinations of Channels, Queues, and Skills that are used to generate Forecast Scenarios (Run-time Model or Pre-trained Model). They can be configured for various channel types, such as voice calls, live chat, email, and more.Work Type CategorizationWork Type

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Knowledge Base Article

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Manage Work Types

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Why Supervisor Console is important for brands?

Benefits of having a supervisor console in a contact center from a customer service perspective:Ensure best customer experienceIncreased customer satisfaction: With real-time monitoring and coaching, supervisors can ensure that customer interactions are handled professionally and with empathy, leadi

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Knowledge Base Article

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Introduction to Supervisor Console

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User Rules - Actions and Conditions

Sprinklr's Rule EngineThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you

Rule Engine - SES

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Social - SES

Knowledge Base Article

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Actions and Conditions

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

Insights

social

Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

Service

Knowledge Base Article

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Compose Emails Using Sprinklr AI+

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Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Mess

Menu Message

WeChat Customer Service on Sprinklr

Menu Message for WeChat Customer Service Accounts

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Knowledge Base Article

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WeChat Customer Service

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Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Message in the

social

Knowledge Base Article

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WeChat Customer Service Account