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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Ability to create sections

If you are creating a lengthy request form, it's helpful to organize the fields into multiple sections. Sections also help requesters consume a long form that has been organised into smaller sections.  When you create a new request form or edit an already existing request form, you will see “Ad

marketing

Knowledge Base Article

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Request Form Builder

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The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

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Knowledge Base Article

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Platform Modules

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Live Chat Assets

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Why is my media preview unavailable?

Note: Due to Channel API limitations, the media preview in Sprinklr may not match the published post on the native network.In Sprinklr, you might notice in Quick/Advanced Publisher, certain Reporting Dashboards, UGC and the Engagement columns that a thumbnail doesn't appear for an image or vide

Channel Capabilities and Limitations

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Knowledge Base Article

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Channels

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Compose TikTok Smart Creatives

Smart Creative is TikTok's next-generation automated creative solution that enables advertisers to quickly combine creative assets while driving performance with first-to-market anti-creative fatigue strategies. Smart Creative ensures the optimization of ad combinations by detecting ad group fa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Users

Users in Sprinklrs are the ones who use the Sprinklr platform via web app, mobile app, or via API.Users vs Profiles: Users are the people who use Sprinklr platform whereas profiles are the customer profiles who are sending messages or calling the brandA user can be added to Sprinklr Manually by an a

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Campaign Role-based Configurations

Sprinklr offers a number of options to configure your environment based on User Roles. These configurations can be requested through your Success Manager and will appear to Users or User Groups based on their assignment to a specific Role.

marketing

Insights

article:howto

social

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Knowledge Base Article

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Roles and Permissions

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Reporting on Work Queue Level Custom Fields

You can create custom fields at the Work Queue level, and in Unified Routing, assign values to them.These custom fields can only be included in assignment engine reports, offering more detailed insights into the work queue’s properties. To create a report involving work queue level custom fields, it

Service

Knowledge Base Article

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Introduction to Reporting

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Publish to Pinterest

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor

Service

Knowledge Base Article

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Publishing on Pinterest

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Shrinkage Report

The Shrinkage Report compares scheduled time with actual time across activities and time off.When you create a new widget in a reporting dashboard using the Service Analytics data source, the Shrinkage Report appears under the Workforce Management Report Group in the Widget Builder when you select a

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Sprinklr Service

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Service

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Knowledge Base Article

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Detailed Report Glossary

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Boost Snapchat Spotlight Videos

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Boost Snapchat Spotlight Videos

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Import Product Catalog (Owned Content)

If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product CatalogProvi

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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In-App Notifications in Mobile

In-app notifications are messages or alerts displayed within a mobile application itself, rather than on the device's main notification tray or lock screen. These notifications are specifically tailored to communicate information directly to the user while they are actively engaged with the app

Service

Knowledge Base Article

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In-App Notifications

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Tooltips & Floating Reporting Glossary

Floating Reporting GlossaryWhile creating a widget, you can view details related to the metrics/dimensions in the platform itself. These details include not only the description, but also which metric to compare with in native analytics, and if it's paid/organic/total. This will serve as a floa

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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How are Knowledge Base Insights Generated?

Knowledge Base Insights are generated through a multi-step process aimed at identifying areas where new articles should be created or existing articles should be updated based on customer cases. Here's a detailed explanation of each step:Step 1: Identify Question-Answer Pairs - Each article w

Service

Knowledge Base Article

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Introduction

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Engagement for Tumblr

Once your account has been added, you can create Tumblr columns in the Monitoring Dashboards. The options available for Tumblr columns include:My PostsA column of Tumblr posts published by your account.TimelineA column will display Tumblr posts in your Tumblr account's timeline. You can restric

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Engagement for Tumblr

Knowledge Base Article

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Tumblr