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Salesforce Sync

The Salesforce Sync action node enables you to send data from a Sprinklr workflow back to Salesforce. This is particularly useful for updating Salesforce records with details such as survey distribution status or responses.This action can be used in the following scenarios:Salesforce Outbound Messag

Knowledge Base Article

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Setting Up Actions

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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

Service

Knowledge Base Article

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Module Wise Use Cases

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How to Configure Agent Analytics View

In this article, you learn how to personalize and customize the widgets featured on the agent analytics page. These widgets offer flexibility, enabling you to choose and configure the metrics and information as per your requirement.Getting the Record Page ID for an Agent Analytics PageRight click an

Service

Knowledge Base Article

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Agent Analytics

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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Enhanced Message Preview in Engagement Columns

OverviewCurrently, users need to scroll extensively to take action on a case or message because the full message is displayed by default, regardless of its length. This can slow down workflows and make it harder to quickly identify actionable items.To improve usability, we’re introducing a condensed

Engagement - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Other engagement capabilities

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Create a Request Location Template for WhatsApp Business

Request Location templates contain body text and a Request Location button that users can tap. Tapping the button displays a location sharing screen which the user can then use to share their location. The location is returned as coordinates to Sprinklr once the user clicks to share the location . I

Service

Knowledge Base Article

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Request Location Templates

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Compose Interactive Polls for Instagram Story Ads

Get more engagement from your customers by integrating interactive polls for Instagram story ads.While composing an Instagram Story Ad within Ads Composer, you can add Interactive Polling Stickers to your ads. Interactive ads in Instagram Stories allow brands to be more engaging and playful in order

marketing

Knowledge Base Article

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Facebook Ad Formats

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How to Map Custom Field Values from Ad Variants to Outbound Posts using Paid Rules

You can use the Paid Rule Engine to tag Outbound Posts used in your ads or campaigns based on paid custom properties. In this article, we will guide you through the conditions and actions that can be used to implement this use case.To Tag Outbound PostsClick the New Tab icon 

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

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Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

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Reporting & Analytics

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Setting Workflow Trigger Events

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DCM Metrics in Ads Reporting

Leverage this detailed list of all DCM metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Given below is a list of all DCM metrics, along with their descriptions:DCM Metric NameSprinklr NameDescriptionActive View: Eligible ImpressionsDCM Active View Eligible Impr

marketing

Integrations

Ads Reporting

DCM Metrics in Ads Reporting

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Knowledge Base Article

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Manage Custom Metrics

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How to Configure Welcome Messages Webhooks

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​​You can improve the user experience by sending a welcome message to users when they open the chat window with your

Service

Knowledge Base Article

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Welcome Messages

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

26.1

Sprinklr Service

20.7.1

Knowledge Base

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Knowledge Base Article

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Create and Manage Articles

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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

Knowledge Base Article

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Setting Up Adjust

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Custom Fields Monitoring and Alert System

The custom field monitoring and alert system in Ads Manager Assistant proactively scans ad entities and identifies anomalies in untagged custom fields (CFs). It uses historical data and compares neighbouring entities to spot inconsistencies, helping users maintain consistent and accurate custom fiel

marketing

Knowledge Base Article

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Ads Manager Copilot

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Inbound Reporting Value Realisation

UseOpportunityValueVisualize inbound sentiment using Sentiment and Inbound Count.Understand how customers are typically interacting with your brand when they send an inbound message. For even more granularity, break sentiment out by message type. More often than not, publicly available comments/repl

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Service

Knowledge Base Article

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Widget Library

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

marketing

Knowledge Base Article

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Getting Started