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Add Content Sources - Custom Question-Answer Pairs

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Question Answer PairsWhen to UseThe Question Answer Pairs feature allows you to supplement your bot's knowledge base with custom responses for frequently asked questions that might not be covered by any existing conte

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Suggest content to publish from asset manager

Sprinklr provides you the ability to suggest assets to content creators which can be used to publish good outbound content. Once assets are suggested, users can view them in the suggestion queue column and can either publish or ignore them. Please check the article: Create a suggestion queue column

DAM - SES

Content Suggestion in Asset MAnager

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Suggest Content to Publish from asset manager

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Knowledge Base Article

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Manage assets

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Add Content Sources - Sync from Knowledge Base

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Knowledge BaseWhen to UseUse the Knowledge Base content source when you want the model to answer user questions using content from:Sprinklr Knowledge Base, or Your brand's Content Management System (CMS).If you're usi

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Knowledge Base Article

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Setting up FAQ+ bot

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What is an Editorial Calendar?

Editorial calendars in Sprinklr are a tool for planning, organizing, and scheduling content for social media and other digital channels. The calendar provides a visual representation of when and where content will be published, and helps ensure that content is consistent, relevant, and aligned with

Editorial Calendar

Publishing - SES

About Editorial Calendar

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Knowledge Base Article

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Editorial Calendar

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

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Knowledge Base Article

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PII Masking

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Why Use Sprinklr for Ads Reporting?

Sprinklr Ads Reporting allows you to get a unified view of how your ad campaigns are performing on various social media channels based on key metrics such as impressions, clicks, spend, and engagement. Examine campaign performance insights using Sprinklr’s integrations with major social and non-soci

marketing

Knowledge Base Article

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Why Sprinklr for Reporting?

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Create and Manage User Generated Content Boards

UGC board helps you to organize your earned media assets and posts. It also lets you create your own board, which will contain the media assets. Board feature section can have the board created by you or the board shared with you. You can also add a new board from this window. The newly added board

experience:space

UGC Boards

user generated boards

release:N-A

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Knowledge Base Article

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UGC Boards

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

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Knowledge Base Article

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Reporting

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Schedule a message to a later date

In this article, learn how to schedule messages in Advanced Publisher to plan content and to give other teams insights into your planned content. Scheduled content can be viewed and rearranged in the Editorial Calendar.To schedule a post in the PublisherCreate a message in the Advanced Publisher. Cl

Schedule Message

marketing

Knowledge Base Article

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Content Creation

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Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

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Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Publish to Lithium

Sprinklr allows you to create and publish discussions to Lithium communities using the Sprinklr Publisher. You can easily schedule and publish your discussion and also add media to it. You can also customize and publish your media to Lithium using the image editor through this platform.This art

social

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Knowledge Base Article

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Engage, publish and report on Lithium

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Generate Content for Posts and Messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc., for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In additio

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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View and Manage User Generated Content

User Generated Content (UGC) is a pivotal feature within an Advocacy program that allows advocates to suggest content. UGC refers to the Content Suggestions made by advocates who are part of the program. By incorporating UGC, brands can amplify their message, establish credibility, and foster a sens

Advocacy - SES

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Social - SES

Knowledge Base Article

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Suggest Content

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Create a Gallery from User Generated Earned Content

OverviewCreating a Gallery for Owned Brand Content can be done in seven simple steps. Follow this step-by-step guide or go directly to an individual page below.  Create a Gallery (Earned Content)Product Catalog ImportSource PostsCurate ContentTag PostsDesign the experienceAdd your Web AnalyticsEmbed

experience:space

create a gallery from earned content

Display - SES

article:howto

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Knowledge Base Article

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Gallery

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Understanding Status Codes and Process Variables in Guided Workflow

OverviewStatus codes in Guided Workflow are essential for tracking the success or failure of API calls. This guide explains how to retrieve, display, and store these status codes effectively within your workflow.Retrieving Status CodesTo access the status code of an API node, use the predefined proc

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Knowledge Base Article

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Creating a Guided Workflow

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Introduction to Distribution

The Survey Distribution module allows you to easily share surveys with respondents through various preferred channels, enhancing reach, increasing response rates, and promoting engagement. Before delving into the various distribution methods, it's essential to define what we mean by "distribution" i

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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Anonymize Profile Data

This functionality enables organizations to adhere to worldwide data privacy laws by anonymizing personally identifiable information (PII) for any customer profile when requested. Through a user-friendly interface, brands can sever all identifiable links between profiles, responses, and transactions

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Security Features

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Simplified Setup for Easy Content Targeting using Custom Fields

Before setting up content targeting, ensure you understand What content targeting is and Various methods to achieve content targeting. Read this article for reference.Setting Up Content Targeting in an Advocacy Site There are multiple ways to ensure that users see relevant content: Tagging Custom Fi

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Administration

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Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

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Knowledge Base Article

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Import and Export

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UGC Request Template

Request Template helps you to customize your Request Approval page that is sent to the Asset account owner. The Request Approval page is sent as a link, which has the permission request for you to share the user content based on the user's approval. Once approved, you can us

User Generated Content

social

Social - SES

UGC Actions

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Knowledge Base Article

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Getting Started