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Case Macros

​​How you can leverage Case Macros and take multiple case-specific actions at once.Macros are used to execute multiple actions on an entity with a single click, creating efficiencies in your workflows.You can apply Case Macros to messages within Cases to take multiple actions on a Case the

Case Management

Macros

Knowledge Base Article

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Macros

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Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Advocacy URL Shortener Integration

For each Advocacy site, you can set a default URL from our list of URL Shortener partners. You can select an advocacy site and set a default URL shortener to that site. While publishing content on your advocacy site, the shortener is selected automatically. Once your post including a link

Advocacy

URL Shortener

Publish Content with an URL Shortener

Advocacy Overview Tab

+5

Knowledge Base Article

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Enablements

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Sprinklr v15.11.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

New Capabilities and Enhancements

+5

release_note

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v15.11.0 (October)

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Ad & Page Account Permissions Required in Native to Advertise on Sprinklr

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns.​​Sprinklr knows that its clients are its biggest asset, and we know how important security is when it comes to organizational data and marketing operations. Every account that exists in

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Required Permissions on Native

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Smart Theme Explorer v/s Topic Cluster

Topic ClusterFor generating topic clusters, we take a large sample of messages (randomly selected after applying the given dashboard/widget filters) and perform data hygiene steps like stemming and removal of stop words from these messages. We then identify phrases frequently occurring in the messag

topic cluster

Insights

Smart Theme Explorer

Smart Theme Explorer v/s Topic Cluster

Knowledge Base Article

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FAQs & Advanced Use Cases

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Dashboard/Column Pane

In the left pane of the Agent Console, you will find the Dashboard Console. Here, you can view and process the messages and cases in your workflow.The Agent Console provides a unified view of all the incoming messages, mentions, and comments across social media channels, allowing agents to quickly r

Service

Knowledge Base Article

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Agent Console (Legacy)

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Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engage

social

Knowledge Base Article

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Report on YouTube activities

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

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Reply from Engagement dashboards

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Track Engagement on Site

Site Engagement widgets contain an overview of the number of engagement content receives on the Advocacy site. Site Engagement dashboard shows the activity users are doing on the advocacy site.Use Case: These metrics are good to get an overview of the engagement number on site. They are helpful if t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

marketing

Knowledge Base Article

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Introduction

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Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Youtube Account Insights

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Create an Advocacy Community

An Advocacy Community is a members-only space for your brand's fans or for employee advocates, where they can access exclusive branded content and share it across their personal social channels. Communities can be managed in Sprinklr.Click the New Tab icon and select Communities under Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

Knowledge Base Article

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Sprinklr AI Agent Overview

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How to Apply Dynamic Image Templates to non-DPA Ads

In any ad creative where you can select or upload images, you can leverage Dynamic Image Templates to create new static images for your Ad. Using image templates allows you to generate customized and visually appealing images for your ads.To Use Image Templates in Ads ComposerClick the New Tab 

marketing

Knowledge Base Article

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Apply Dynamic Image Templates to non-DPA Ads

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Create a link asset

Create a link asset Follow the below steps to configure the link asset to be shared with customers for deflection to live chat :Click on link asset on your Deflection Page.In the asset editor enter an asset Name and Description. Refer to field descriptions for more information on the Asset specific

Service

Knowledge Base Article

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Configuration Steps

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Configure a rule to send surveys and capture customer feedback

After building surveys in the Survey Builder, you would want to establish the scenarios under which you send survey requests to customers. Automating this process ensures that agent preference does not affect the results you receive and that the feedback you get from customers is unbiased, leading t

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Set Up LinkedIn Ads Conversion Pixels

A conversion-tracking pixel is a small piece of code that lets you keep track of conversions, such as purchases and sign-ups, on your website. Conversion Pixels allow you to see how your ads led to valuable actions on your website, including content downloads, sign-ups, purchases, and more

marketing

Knowledge Base Article

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Apply Tracking Parameters

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LinkedIn Ads Split Testing

Split Testing (A/B Testing) measures the performance of two campaigns with equal audiences and budgets to test one variable, such as creative content / ad format, targeting, or placement. Split Testing makes it easy to test different variables across your paid initiatives and identify which strategi

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases