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Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

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Detailed Report Glossary

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Omnichannel Case Summary Report

The Omnichannel Case Summary Report contains Metrics and Dimensions that provide information about Case-level data from the time a case is opened or created in the system until its status is closed. It details parameters such as first agent response time, time since Case creation, Case response time

Sprinklr Service

20.10

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Detailed Report Glossary

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How to use Google Campaign Manager (DCM) in Ads Publishing & Reporting

Sprinklr’s Google Campaign Manager integration allows you to seamlessly create, assign, and track URL tags for ad placements within Sprinklr Marketing (Ads). The ability to track conversions by placement and ad level provides marketers with the analytics and insights needed to optimize campaigns eff

marketing

Integrations

DCM

Knowledge Base Article

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Setting Up Google Campaign Manager

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Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Service

Knowledge Base Article

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Detailed Dashboards

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

RS
Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You Begin​Before you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained. Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the

Service

Knowledge Base Article

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WhatsApp Flows

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Agent Voice Performance Report

The Agent Voice Performance Report provides a detailed analysis of agent performance in handling voice interactions. It delivers data on key parameters such as average handling time, ACW time, number of inbound calls offered, and more. This report helps supervisors monitor and evaluate agent efficie

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Sprinklr Service

Service

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Knowledge Base Article

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Detailed Report Glossary

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

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Knowledge Base Article

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PowerReviews

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Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

Service

Knowledge Base Article

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Website Installation

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Connections Manager: Unified Third-Party Authentication Management

Connections Manager is a unified repository for managing all authentication credentials for third-party systems such as Salesforce, Zendesk, and more. It provides a centralized and streamlined experience for creating, viewing, and managing third-party connections (authentication credentials) in Spri

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marketing

Insights

social

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Knowledge Base Article

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Connections Manager

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Smart Comprehend

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Bulk Upload Signatures for All Agents via Configurator

Managing the individual signatures of numerous agents can be a daunting task. Fortunately, supervisors can streamline this process using the configurator tool, enabling them to upload signatures in bulk, saving time, and ensuring consistency across the board. In this article, we will guide you step-

Service

Knowledge Base Article

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Email Signature

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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General Ads Reporting Dimensions

Leverage this detailed list of all general dimensions available in Sprinklr's Ads Reporting to gain more insight into your Ads. Given below is a list of all general Sprinklr ads dimensions, along with their descriptions.​Sprinklr Dimension NameDimension DescriptionOutbound PostBreakdown data b

marketing

Knowledge Base Article

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Dimensions

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Integration Types

In Sprinklr's Data Connector, Integration Types define how data is managed and transfered between Sprinklr and external systems. Each Integration Type serves a specific purpose to handle data creation, updates or synchronization, effectively. This guide is a walkthrough on key integration types used

marketing

Insights

social

Service

Knowledge Base Article

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Integration Types

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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

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Older Versions

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Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

social

Knowledge Base Article

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Publish to an X account

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following. While using a Sandbox environment, you can view Quick Filters which are creat

experience:space

Manage Connected Environment in Sandbox

marketing

Insights

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Knowledge Base Article

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Refreshing Sandbox

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

+4

Knowledge Base Article

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PowerReviews