Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.1K)

SH
Hide chat when outside business hours

The chat icon for website visitors can be hidden based on Business Hours. If a visitor comes on the website outside of defined business hours then you can configure the chat icon to be hidden. Same conditions can be applied for Manage unavailability of chat applicationTo do this - You have to define

Service

Knowledge Base Article

 • 

Control Chat Visibility

RS
Account Deactivation Dimensions

Users can plot additional metrics when reporting on account activity in Sprinklr. This will help them better analyze deactivated accounts, and reasons for deactivation. Additionally, users will be able to see when was the last published post from an account – this can serve as an insightful metric t

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Reporting glossary

RS
Callback Report

The Callback Report provides detailed information on all tasks and scheduled callbacks in the Sprinklr system. This Report offers insights into scheduled callback tasks, including granular details such as assignee, creator, due date, and completion status of the particular task. It also covers perfo

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Manage Export Options in Reporting (Distributed Users)

Export options in Reporting let Distributed users download the data in the Reporting Dashboard. The reporting data can be downloaded in PDF, Excel spreadsheet, PNG, or PowerPoint formats. The user may also opt to schedule the export to send out an automated report to other Sprinklr users or to recip

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Reporting (Distributed User)

SH
Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

 • 

Conversational AI Persona Application

RS
Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

20.10

Service

+2

Knowledge Base Article

 • 

Time Off Management

RS
Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Conversation Routing

SH
Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

+2

Knowledge Base Article

 • 

Advanced capabilities

RS
Supported Citrix Component Version for Voice Media Offloading

When using Citrix Media Offloading with Sprinklr’s voice calling (offloading media to the local client), it’s important that the Citrix components in your VDI environment are within supported versions. This ensures stability, performance, and access to the latest enhancements and fixes.This article

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

 • 

Citrix Media Redirection for Voice Calls

SH
Export Safeguards

Delivering a secure service for our users and providing the world’s most loved enterprise software is our top priority. We’ve made a few updates to Sprinklr’s reporting, user and profile export functionality to enhance the security and data privacy of our customers’ information.Exporting reports fro

Insights

social

Service

Export Safeguards

Knowledge Base Article

 • 

Platform Modules

SH
Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

marketing

Workflow Engine

Knowledge Base Article

 • 

Workflow Engine Basics

RS
Disable Instagram Comments

Disabling CommentsDisabling comments helps keep your brand’s post feeds free from spam and inappropriate content. Below are the steps to disable comments on Instagram:Steps to Disable CommentsGo to Engagement Dashboards and either create a new Instagram dashboard or use an existing one.Select a Medi

Engagement - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

 • 

Reply to Messages

SH
Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

marketing

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

+1

Knowledge Base Article

 • 

Production Dashboard Actions

SH
Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

social

Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

 • 

Asset classes with macros

RS
IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Knowledge Base Article

 • 

Voice Data Extracts

RS
Login Logout Extract

This documentation outlines the extract capturing agent login and logout timestamp data. The Login-Logout Extract provides session-level records reflecting when agents log in to and log out of the platform.Each row represents a unique login session and includes the corresponding login timestamp, log

Knowledge Base Article

 • 

Agent Data Extracts

SH
Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

Insights

alert

Scheduled Summary Report

+1

Knowledge Base Article

 • 

Listening Scheduled Summary Report

SH
Assignment Engine Details

The Assignment Engine is used to assign incoming cases or messages to specific teams or agents based on various criteria, such as language, priority, or customer profile. This feature is useful for optimizing case management workflows and ensuring that cases are assigned to the most appropriate team

Service

Knowledge Base Article

 • 

Setting up Assignment Engine (Legacy)

SH
API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

 • 

API

RS
Direct Message (DM) Enablement Process in Sina Weibo

OverviewSina Weibo is a Chinese microblogging platform that blends features of Twitter and Facebook, making it one of the most widely used social media sites in China. In this article, we will walk you through how to enable the DM functionality in Sina Weibo.PrerequisitesAccount must be a verified o

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

 • 

Engagement in Sina Weibo