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Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

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Report Glossary

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Set Asset Visibility based on User

Automate the process of setting the visibility of Assets by selecting the created user groups based on some predefined criteria.Example use case shown below: If the owner of the asset is “Agency 1” then the visibility of the asset for “Agency 2” User Group is removed and if the owner of the asset is

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

RS
Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

RS
Reporting on HSM Templates

HSM Templates reporting provides the number of times a template has been sent, delivered, and read, and the number of times URL buttons or Quick Reply buttons in the template have been clicked.To get this capability enabled, please raise a support ticket by contacting tickets@sprinklr.com.Metrics an

Service

Knowledge Base Article

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WhatsApp Analytics

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Create Compliance Policies

The Compliance Manager feature helps manage and automate the handling of voice and screen recordings. It allows administrators to set rules for the number of calls to record, the retention period for recordings, and the archiving process, ensuring compliance with company policies and legal guideline

Service

Knowledge Base Article

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Compliance Manager

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Outbound Rules Conditions & Actions

SummaryThe following conditions are available for users to select while creating an Outbound Rule-Outbound Rule — ConditionsThe channel properties of the message: "The Channel Properties of the Message" are conditions applicable to the channel.​TermDescriptionThe Channel properties of the

marketing

Rule Engine

Knowledge Base Article

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Outbound Rules

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Knowledge Base Article

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Reviews

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Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

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Social Listening Sources

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

+12

Knowledge Base Article

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Privacy Guides

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About X Advertising

X Advertising is a type of digital advertising platform offered by the popular social media site X. With X Advertising, advertisers can create and promote ads to a targeted audience of X users.​​​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your envir

marketing

Knowledge Base Article

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Getting Started

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What are Brand Groups?

Brand groups are entities in Benchmarking that contain a set of brands within it. These can be tagged with a unique name and be used as dashboard/section/widget-level filters. There is no upper limit for the number of brands to be added to a brand group, so any number of brands can be added to a bra

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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Create and Assign Global Task Queues

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth. Create a Global Task Queue Click the New Tab icon  and select Settings 

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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Queue

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Tasks in the Editorial Calendar

Tasks are available for you to visualize and engage with in the Editorial calendar. You can view the tasks that are assigned to you and those you have assigned to others in the team. Additionally, you can edit or delete a given task and also view the message, campaign, or sub-campaign to which the t

Editorial Calendar

marketing

Task

Knowledge Base Article

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Setting up Calendar Views

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How to Create a Paid Custom Widget

SummaryReporting Insights in Sprinklr centralizes data from all your social channels and accounts. While adding a widget to your Ads Reporting dashboard, you can use the Widget Library to easily customize and add pre-existing templates to your dashboard. You can also use the widget editor, where you

marketing

Knowledge Base Article

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Widget

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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YouTube Video Insights

RS
Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary

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Case Sampling

​Case Sampling rules help you randomly choose cases from a sample of cases based on the defined conditions. For example, using case sampling condition:You can randomly send a survey to the customers without any bias on a sampled set of cases.Supervisors can audit cases randomly to measure agent perf

Service

Knowledge Base Article

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Case Sampling

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Report on YouTube activities