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Create Reports and analyse the performance of an Email Marketing Campaign

Once you have sent out the emails, you might want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure audience activity and demand generation funnel via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, and clicked emails, bo

marketing

Email Marketing

Email Reporting

Reporting

Knowledge Base Article

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Execute an Email Marketing Campaign

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What is Intent Test Project?

OverviewIntent Test Project allows users to perform all testing-related activities and validate accuracy on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages on historical dataWe can also give feedback to the intent model for messages

Service

Knowledge Base Article

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AI/NLP Testing

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Managing Records in Journey Facilitator

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Journey Facilitator

Knowledge Base Article

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Journey Builder

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Google DV360 Insights in Ads Reporting

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard and add a widget to start analyzing your campaign data. Note:Sprinklr currently supports a specific set of metrics and dimensions using which you can report on you

marketing

Knowledge Base Article

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Reporting & Analytics

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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How to Create and Manage Ads Manager Exports

In Sprinklr Ads Manager, you can apply the necessary filters and export your campaign details. With Ads Export, you can download a spreadsheet with the details of your Paid Initiatives, Ad Sets, or Ad Variants. To maintain the same format across regions and teams, you can also create templates

marketing

Knowledge Base Article

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Create & Manage

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Snapchat Audience Targeting

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters, allowing your brand to reach a highly engaged and active audience. To learn more, click Ads Composer.​​Enablement Note: The use of t

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Add Content from the Editorial Calendar

The Editorial Calendar gives your team insight into content strategy and allows them to collaborate efficiently, equipped with the right information. It also allows you to add Events, Sub-Campaigns, Campaigns, Messages, Message Ideas, Paid Initiatives & Ad Creatives. To Create Content in Editori

Editorial Calendar

marketing

Knowledge Base Article

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Content Creation

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View and Filter Suggested Content on Distributed

Admins can suggest content to the Distributed users, based on their understanding of the importance of posts or assets. Distributed users can use the suggested content to increase the visibility of the brand among their social circle. They can view as well as filter the suggested content on the Dist

View Suggested Content on Distributed

Filter Suggested Content on Distributed

social

Social - SES

+1

Knowledge Base Article

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Engagement (Distributed User)

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FAQs

We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new

Service

Knowledge Base Article

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Source Agnostic

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What are Entities?

OverviewEntities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rul

Service

Knowledge Base Article

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Setup Entities

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Voice Report (Customer)

The Voice Report (Customer) provides comprehensive details about calls from a customer perspective, covering both inbound and outbound calls.Each call is associated with a unique Conversation ID, which represents the most granular level of detail in this report. All records are stored based on this

Service

Knowledge Base Article

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Detailed Report Glossary

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What is Message Validation?

OverviewMessage Validation allows users to perform all testing-related activities on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.We can also give feedback to the intent model for messages that are not c

Service

Knowledge Base Article

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AI/NLP Testing

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Statistical Tools for Metrics in Widgets

Statistical functions can be applied to numeric columns to find the sum, average, minimum, or maximum value. Users can evaluate data and show subtotals for each report widget, plus a grand total for all data in the widget. This removes the pain of writing the formula and getting the value of these m

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Create a Manual Journey in Journey Facilitator

With the 19.11 release, you now create two distinct types of journeys in Sprinklr : Manual Journey - Ideal for executing journeys on a predefined profile list or segment.Event-Based Journey - Triggered by specific events, either through rules or APIs.This article will discuss creating a Manual Journ

Service

Knowledge Base Article

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Journey Trigger Settings

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Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Sprinklr AI+

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

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Reporting & Analytics

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Add a Composite Tool

The Composite Tool allows you to combine multiple individual tools into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Tool Addition: Build composite tools by adding individual tools step-by-step for customized

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Automation Tools

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How to Create a Contact Driver Model

A Contact Driver Model is a collection of contact drivers designed to cater to specific use cases within an organization's operations. For instance, consider a scenario where the contact drivers for customer support interactions differ from those for after-sales service inquiries. In such cases, dis

Service

Knowledge Base Article

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Creating Contact Driver Models