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Journey of a Customer Message

People across the world use different channels of communication to share knowledge, information or to express their concern on something. For brands, it has become important to implement their sales, marketing, engagement and customer support services through multiple channels in order to cater a la

Service

Knowledge Base Article

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How Unified Routing works ?

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Smart Compose Overview

Smart Compose, powered by AI, enhances agent productivity by providing text predictions and suggestions for quicker replies. Agents can leverage this feature in Care Console, Agent Console, or Engagement Dashboards while composing responses to customers. By accepting smart recommendations using the

Service

Knowledge Base Article

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Smart Compose

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Insights

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Ads Pixel Overview

What is an Ad Pixel?A pixel is a small piece of code that places a blank 1x1 pixel image on your website & allows website owners to track user behavior on their website. The pixel is placed on the website and is triggered when a user performs a specific action. The pixel can then send data back

marketing

Knowledge Base Article

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Getting Started

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Actions in the Gallery Editor

Within the Gallery Editor, you can toggle between different device previews for your Gallery content and retrieve the Gallery's embed code from the Embed Generator. You may also return to the main Gallery Management page from here.Device Preview for Gallery ContentToggle between phone, tablet,

experience:space

Display - SES

return to gallery management

release:N-A

+12

Knowledge Base Article

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Gallery

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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External Shareable Link

Learn how to generate an external shareable link to your reporting dashboard in order to share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Location Insights column in Engagement Dashboard

Learn how you can create a Location Insights column and add it to an Engagement dashboard.Sprinklr supports Location Insights columns in the Engagement dashboards. By configuring a Locations Insights column, you can see a stream of message content based on the Location(s) that you select. Besides, y

Insights

Knowledge Base Article

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Advanced Concepts

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How to Remove Applied Strategy Group Optimizations

Based on the requirements, you can exclude various Strategy Group optimizations applied to different ad entities. This capability is currently supported for Smart Ad Rotation, Smart Bidding, and Stop Loss optimizations.Things to RememberYou can exclude your applied Strategy Groups at

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Benefits of Campaign Monitoring

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. How Brands utilise Campaign monitoring ? One major telecommunications company implemented voice campaign management to optimize its outbound calling campaigns. By analyzing call data and optimi

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Knowledge Base Article

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Campaign Monitoring

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

Autofill

marketing

outbound

Rule Engine

+1

Knowledge Base Article

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Outbound Rules

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Why use Marketing Persona Apps?

Most of the Sprinklr Marketing users have relevant roles within their organization and have specific workflows within Sprinklr. For such users who have limited actions to perform within Sprinklr, getting exposed to the holistic Sprinklr interface results in a lot of time spent navigating to the righ

marketing

Persona Apps

Knowledge Base Article

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Why Use Marketing Persona Apps?

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Agent Initiated Video Call

Step 1: Agent initiated video callAgents initiates the video call by clicking on the video icon in the care console which opens up video call setup screen. Agent will have option to turn off/on his mic/cameraStep 2: Customer receives video requestCustomer accepts video callVideo call notification co

marketing

Insights

social

Service

Knowledge Base Article

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User/Agent Journey

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents

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Sprinklr Insights: 26.4.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Rule to autofill email signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to

Service

Knowledge Base Article

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Email Signature

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Introduction to Ad Comment Reporting

Standard Ads Comment Moderation and Analysis DashboardAds on Social Media bring in different types of comments from various people, and moderating and responding to each comment is tedious.Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate r

marketing

Knowledge Base Article

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Getting Started