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Use Sprinklr AI+ to create queries for Topics, Themes, Stories

In this article, you will learn how to create queries for Topics, Themes, and Stories using Sprinklr AI+ and enhance your query creation with smart suggestion options.​With Sprinklr AI+ integration within Sprinklr Insights, query creation for Topics, Themes, and Stories becomes easy and effortless.

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

marketing

Insights

social

Service

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

Insights

Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Introduction to Journey Facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

Journey Facilitator

Customer Journey

Knowledge Base Article

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What is Journey Facilitator?

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Automatic Triggering of Guided Workflows

You can create a rule to automatically trigger guided workflows in the Care Console quick window, third pane, or modal view when specific configured conditions are met. In the modal view, the guided workflow will appear on the agent's window, regardless of the screen they are currently on.To Cr

Service

Knowledge Base Article

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Initiating a Guided Workflow

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How to Apply Ads Web Analytics in the Creative Library

This article will cover the application of web analytics in the Creative Library. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Ap

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

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FAQs

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Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

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Sprinklr AI+

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Standard Features Available to Edit Survey Questions

Editing survey questions allows you to customize content in real time, whether it is refining language, updating logic, or rearranging the flow. This ensures your survey remains aligned with your goals, delivering a smooth and adaptive survey-building experience.Business Use CasesAdapting to Evolvin

Insights

Knowledge Base Article

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Survey Questions

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Best Practices for the Adobe Ads Integration

What are Report Suites in SiteCatalyst configuration?A SiteCatalyst Report Suite generally represents a web property or a grouping of web properties. For example, a Web Property is a website, but a grouping could be multiple Apps reporting into the same rolled-up Report Suite.Where can I add the Met

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Scheduled Export CFM

The Scheduled Exports feature in CFM Analytics allows you to automate dashboard exports from your custom dashboards. You can set up recurring deliveries of reports in multiple formats, such as PDF, Excel, PNG, PPT, or CSV, so stakeholders receive insights at regular intervals without any manual effo

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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How to Create Custom Compliance Report?

The Custom Compliance Report assists users in ensuring their creatives adhere to brand style guidelines by identifying any non-compliant assets. It also assesses media assets to recommend optimal ad placements within the selected channel. This article offers a comprehensive guide on how to create cu

marketing

Knowledge Base Article

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Compliance Reports