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Podcast as a Listening source

By adding Podcast as a Listening Source, you can listen to and learn from Podcast data. Podcasts are streamable and downloadable audio content available for on-the-go consumption. Sprinklr partners with Podchaser to streamline podcasting experience in a totally upgraded way. Gain access to live &

Insights

Podcast as Listening Source

Knowledge Base Article

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Web Sources

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Naming Convention for Outbound Messages

Automating the process of naming Outbound Messages by adding the Set Naming Convention action eliminates the manual effort of users in naming the Outbound Message. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude

marketing

Rule Engine

Knowledge Base Article

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Draft Rules

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Call Summary

This is a call/ case level report, and thus the Call Activity values recorded are based on/ derived from the customers’ call records. This section gives insights on the overview of every outbound case with all the agents involved throughout the case and provides the time split/ time taken during the

Service

Knowledge Base Article

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Reporting & Analytics

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Reporting Support for Ads QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​This comprehensive knowledge base is dedicated to details for Reporting support of Ads QA Checklist and includes detailed definition of supported Metrics & Dimensions. ​​Here, you'll find essential resources and guideli

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Reporting Application

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About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. Workspace Queues are used to store Inbound Messages, while Global Queues are used for Inbound Messages, Suggestions, Approvals, Cases, and Tasks. You can think

experience:space

Global Queues

article:howto

release:N-A

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Knowledge Base Article

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Queue

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Identify crisis events proactively with Volumetric Alerts

Configure Volumetric alerts customized to your business needs for Crisis detection.Volumetric Alerts offer an effective early warning system that informs you when the specific pre-set criterion is met. Based on the metric of your choice and the type of trend you want to monitor, you can set a quanti

Insights

Volumetric Alerts

Create Volumetric Alert

Knowledge Base Article

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Introduction to Volumetric Alerts

RS
About Automated Bid Multipliers

IntroductionAutomated Bid Multiplier is a feature that helps you manage your advertising budgets more effectively by automatically adjusting your bids based on how different audience segments respond to your ads.​Why is it useful?Saves Time: Instead of manually checking reports and adjusting bids/mu

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Custom field support in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) provides you with the ability to tag messages with custom fields along with PR tags. Through custom field tagging, you can create various custom fields to cater to your Individual or bulk tagging needs. The custom fields are available at predefined levels

Insights

Knowledge Base Article

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Additional support in MM&A

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Insight Card

Insight Card OverviewEach insight card provides a concise overview:Title: Describes an event or situation, providing a summary of "what is happening." It focuses on communicating the observed pattern and changes in a metric associated with specific dimensions and a timeline.​Insight SummaryBelow the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Hyperspace Charts within Display and Presentations

Sprinklr has upgraded all its chart library within Display and Presentations to the new revamped hyperspace UI. The new hyperspace UI focuses on enhancing the widgets to yield reports that are more intuitive, actionable, accessible, visually engaging, and consistent across the platform. Enhanced Con

Display - SES

social

Hyperspace Chart Library

Hyperspace Chart in Presentations

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Knowledge Base Article

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Display

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

marketing

Knowledge Base Article

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Getting Started

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Naming Conventions for Assets

Automating the process of naming Assets by adding the Set Naming Convention action eliminates the manual effort of users in naming the asset. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of assets. Once the r

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

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Introduction to Autofill rules

Leverage autofill rules in Sprinklr's Rule Engine to control the properties of messages in Publisher screen. Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rul

Autofill

social

Autofill Custom Poperties

Rule Engine

+1

Knowledge Base Article

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Autofill rules

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Set Sub-Campaign Visibility based on User (via Rule Engine)

Automate the process of setting the visibility of Sub-Campaigns by selecting the created user/user groups based on some predefined criteria.Example use case shown below: If the owner of the parent campaign is a specific user, in this case, “Bethany Hackenyos” then the visibility of the sub-campaign

marketing

Sub-Campaigns

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Link Tracking for HSM Template in Journey Facilitator

OverviewAn HSM asset can include CTA buttons of the type Quick Reply or Open URL. When using the Open URL button type, brands often want to track how many times the link was clicked and how many unique users interacted with it. This article explains how links embedded in an HSM asset can be tracked

Service

Knowledge Base Article

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Standard Reporting

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

Knowledge Base Article

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v18.2 Winter Release (February)

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How to use the Ads Value Realization Dashboard

Sprinklr is focused on maximizing value for each customer by enabling them to meet their business outcomes within the platform. To do so, Sprinklr utilizes a trusted approach throughout the customer relationship, which is documented and tracked in the format of a Playbook. The Value Realization Mode

marketing

Knowledge Base Article

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Identify Customer Value

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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)