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Export Articles from Sprinklr Knowledge Base

This is a step-by-step guide on how to bulk import your existing content into Sprinklr Knowledge Base. To learn more about the automatic import process click here.Export ArticlesClick the New Tab icon. Under the Sprinklr Service tab, select Knowledge Base within Resolve.Hover over the Options icon a

Sprinklr Service

Knowledge Base

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Service

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Knowledge Base Article

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Import and Export

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Reporting

Reporting on cases in Closed-Loop Feedback refers to the process of tracking, analysing, and visualising data related to customer feedback cases, from creation to resolution, to ensure accountability, continuous improvement, and customer satisfaction.Business Use CasesMeasure Effectiveness: Provides

Service

Knowledge Base Article

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Reporting

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Manual Dialer

Business use caseTo provide users the ability to manually call customers by dialing the numbers from various parts of the Sprinklr platform.Sprinklr solutionApart from the predictive and preview dialer, Sprinklr provides many dialer configurations, out of which there is a dialer called manual dialer

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Manual Dialer

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Knowledge Base Article

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Dialers

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Using Record Forms in Guided Workflow

You can create a Guided Workflow to display the record form you created for the ticketing workflow to the agents. This is implemented using a Transition node in the Guided Workflow.PrerequisitesBefore you begin, ensure the following prerequisites are met:A record form exists. For steps, see Create R

Service

Knowledge Base Article

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Use Record Forms in Guided Workflow

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Overview of Ads Naming Conventions

To streamline the advertising creation process that involves multiple teams, agencies, and stakeholders, it's crucial to have a consistent naming convention. This will reduce the risk of duplication and improve the efficiency of running campaigns.​Sprinklr offers a solution by automating the naming

marketing

Advertising

Knowledge Base Article

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Overview

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

marketing

Knowledge Base Article

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Getting Started

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Knowledge Base Article

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Digital Data Extracts

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

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release_note

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v15.9.0 (August/September)

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Setting up a CFM Zendesk Connector

Setting up the CFM Zendesk Connector allows you to securely connect your Zendesk account with Sprinklr from the Marketplace. This connection establishes the foundation required to enable data exchange and unlock Zendesk‑powered workflows within Sprinklr CFM.Refer to this article for more details rel

Knowledge Base Article

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Setting Workflow Trigger Events

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About Smart Audience Engine Data Collection

In the Smart Audience Engine, Data Collection allows you to link customer data sources like websites, mobile apps, email services, eCommerce engines, and more to Sprinklr quickly and easily. You can configure connector settings like API rate limiting, access rights, and more.Use of this feature

experience:space

social dmp

Insights

release:N-A

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Knowledge Base Article

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Integration Guides

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Import External Content to Sprinklr Knowledge Base (CSV Import)

This is a step-by-step guide on how to bulk import your existing content into the Sprinklr Knowledge Base. To learn more about the automatic import process, click here.To Import ArticlesIf you want to import a set of articles into the Sprinklr knowledge base, create a CSV file.1. Click the New Tab i

Sprinklr Service

Knowledge Base

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Knowledge Base Article

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Import and Export

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Snapchat Reminder Ads

Snapchat Reminder Ads extend standard Snap Ads by letting advertisers promote scheduled events such as movie releases, product launches, and promotional events. Users can tap the Remind Me CTA to set a reminder and receive push notifications leading up to the event, helping you drive

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marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Setting up a CFM Salesforce Connector

The out-of-the-box (OOTB) CFM Salesforce connector, found on the Sprinklr Integrations marketplace, enables you to connect your Salesforce account with Sprinklr for CFM-related purposes. This connector is designed to require only the most basic permissions, facilitating a quick and less intrusive in

Knowledge Base Article

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Setting Workflow Trigger Events

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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

Service

Knowledge Base Article

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Creating a Guided Workflow

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Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

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Knowledge Base Article

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IVR Reporting

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

Knowledge Base Article

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Guided Workflow Canvas

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

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Knowledge Base Article

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Create and Publish Messages

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Service

Knowledge Base Article

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Website Installation

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Rich Text Field

The article outlines the steps to create a Rich Text Field in Entity Studio. Creating a Rich Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the

Knowledge Base Article

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Fields and Relationship