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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Debug Logs in Guided Workflows

​The Debug Logs in Guided Workflows help you find out why a Guided Workflow failed during execution. You can directly see where the issue happened, check the error details, and fix it. This makes it easier and faster to test and improve your workflows.​Currently, the Debug Logs capability is availab

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Advanced Topics

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Text-to-Speech Overview

By utilizing text-to-speech technology, brands can broaden the accessibility of their text messages and card assets in live chat interactions, making them more inclusive for a diverse audience. This approach allows businesses to deliver a seamless and engaging user experience that meets the needs of

Service

Knowledge Base Article

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Text to Speech

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Add Reddit Post Flair in Quick Publisher

Introduction​Reddit Post Flair is a special tagging system that you can enable for your community. It allows moderators and community members to create visual flags for tagged content. This can help categorize post content types, flag content about specific subtopics, tag posts with removal reasons,

social

Knowledge Base Article

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Engage, publish and report on Reddit

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Agent Signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provi

Service

Knowledge Base Article

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Email Signature

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Reschedule Messages in the Global Editorial Calendar

Within the Editorial Calendar, you are able to reschedule the Start Date and End Date of Messages. Usually, to make changes to a Message, you’d need to edit the message from the message publisher and update the scheduled date as required. Instead, you can also drag and drop messages to reschedule th

Editorial Calendar

marketing

Message

Knowledge Base Article

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Recurring Posts

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

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product:engagement

devices:desktop

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Knowledge Base Article

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Custom Fields

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MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

marketing

Knowledge Base Article

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Publish TikTok Ads

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

social

LINE

publishing

Knowledge Base Article

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LINE

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Opt-out of WhatsApp Messages in Sprinklr through Journey Facilitator

Sprinklr allows your customers to opt out of WhatsApp Messages in case they want to unsubscribe. You can remove the user’s profile permanently from the profile list and the user will not receive any future messages. This enables you to manage opt-out requests from your customers.Before You BeginYou

marketing

Unsubscribe WhatsApp Messages through Journey Facilitator

Opt-Out of WhatsApp Messages

WhatsApp Messages

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Knowledge Base Article

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Opt-Out of WhatsApp Messages

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Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

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Sprinklr Service

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Knowledge Base Article

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Detailed Report Glossary

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Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Add Music from TikTok’s Music Library to Videos and Photos

OverviewAdding music to your TikTok videos or photos is one of the key ways to make them engaging and trending. TikTok provides a range of tools to help you find the perfect song and customize it to match your video or photo. In this article, we will give you a walkthrugh of how to add music from Ti

Publishing - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Advanced TikTok Capabilities

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Facebook & Instagram Advertising Parity

Learn about Sprinklr's capabilities on Facebook advertising that are at par and even better than you can get on the native platform.​Last reviewed: 30th Mar 2026Last updated: 30th Mar 2026​Note: The last reviewed date denotes when the article was reviewed for any changes.The last updated date d

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20.7.1

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Knowledge Base Article

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Advertising Channel Parity

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How to Share an Ads Dashboard

Summary Once you have created an Ads Reporting Dashboard, you are able to share it across users and workspaces. This allows you to efficiently use an already existing dashboard without having to create the same in other workspaces. This article will help you understand how can you share your dashboa

marketing

Knowledge Base Article

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Dashboard

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

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Report on YouTube activities

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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YouTube Video Insights

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Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Insights

Knowledge Base Article

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Personalised Links

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Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

Service

Knowledge Base Article

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Audit Checklist Builder