Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

SH
Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Service

Knowledge Base Article

 • 

Connectors in Data Collection

SH
Understanding Routing Engine

Unified Routing is a comprehensive system that comprises several modules to streamline the routing of cases to agents. In this article, we will explore how the routing engine works. Components of Unified RoutingWork QueueA work queue can be thought of as a virtual container or a holding area where c

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

How Unified Routing works ?

RS
Enhancing Sales with Agent Assistance

Sprinklr offers a range of methods to cater to diverse customer preferences with agent-assisted commerce that blends human interaction with digital convenience. It not only enhances the shopping experience but also contributes to higher conversion rates, customer satisfaction, and overall business s

Service

Knowledge Base Article

 • 

Agent-Assisted Sales

SH
UGC Request Template

Request Template helps you to customize your Request Approval page that is sent to the Asset account owner. The Request Approval page is sent as a link, which has the permission request for you to share the user content based on the user's approval. Once approved, you can us

User Generated Content

social

Social - SES

UGC Actions

+3

Knowledge Base Article

 • 

Getting Started

SH
Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

marketing

Workflow Engine

Troubleshooting

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

 • 

Ignore duplicate email

SH
Web Browser Requirement for Sprinklr Client

A web browser is a software application used to locate, retrieve and display content on the World Wide Web, including webpages, images, videos, and other files. As a client/server model, the browser is the client run on a computer or mobile device that contacts the Web server and requests informatio

experience:space

browser requirements

Insights

article:howto

+7

Knowledge Base Article

 • 

Platform Modules

RS
Project Activity Tab

OverviewThe Project Activity Tab includes a complete activity log allowing you to audit modifications made within a project. The tab logs details of Project creation, name changes, changes made to the Project brief, addition or removal of dependencies, and changes made to Project field values, for e

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+3

Knowledge Base Article

 • 

Project Tabs

SH
When to Use Routing Configuration

Routing Configurations are a set of action groups that perform actions on cases pending in the work queue based on defined conditions. The routing configuration checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the c

Service

Knowledge Base Article

 • 

Basics of setting up Unified Routing

SH
Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

marketing

Troubleshooting

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Publish a Review Reply in Yotpo

Introduction to YotpoWe’ve integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. In this article, you will learn how to publish review replies for Yotpo accounts

social

Knowledge Base Article

 • 

Create Columns & Publish on Yotpo

RS
Anonymize Agent Names on Care Console

You can anonymize agent names on the Care Console to help ensure the confidentiality of agent identities across different teams. This feature ensures that agents' names are not visible to other users, though agents can still view the activities performed by other agents.Note: Access to this fea

Service

Knowledge Base Article

 • 

Case Third Pane

SH
Automated Ads Naming Conventions

Automatically name your campaigns, Ad Sets, Ad Variants, Creatives, and Audiences and save time and effort.Naming Conventions in Sprinklr Marketing (Ads) help you automate the process of naming Campaigns, Ad Sets, Ad Variants, Creatives, and Audiences, thereby bringing consistency across ads and sav

marketing

Knowledge Base Article

 • 

Advanced Use Cases

SH
About the Rule Engine

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you set. Rules can be used to

Rule Engine Basics

Service

Rule Engine

Knowledge Base Article

 • 

Rule Engine

SH
Create and Send Omnichannel Secure Forms

How you can create secure forms and send the corresponding links on all the channels supported in Sprinklr.You can send the secure forms to capture Personally Identifiable Information (PII) or any other sensitive information required for customer authentication. The PII information of the customers

Secure Forms

Care Console

Service

Agent Console

Knowledge Base Article

 • 

Omnichannel

RS
Create a link asset

Create a link asset Follow the below steps to configure the link asset to be shared with customers for deflection to live chat :Click on link asset on your Deflection Page.In the asset editor enter an asset Name and Description. Refer to field descriptions for more information on the Asset specific

Service

Knowledge Base Article

 • 

Configuration Steps

SH
Advertising Crisis Switch

You can activate the Crisis Switch within Sprinklr Marketing (Ads) to instantly shut down your advertising activities for all or selected ad accounts across channels. On activating this capability, all your Paid Initiatives, Ad Sets, and Ad Variants for selected accounts will cease to run.If you wou

marketing

Advertising

Knowledge Base Article

 • 

Ads Crisis Switch

RS
Track Customer Journeys in IVR Using Execution Data

The Customer Journey Reporting feature in IVR provides detailed visibility into how customers interact with your IVR flows. By using the Process Execution Analytics data source, you can track the sequence of node activities and analyze drop-offs, engagement, and completion rates.This report helps yo

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Track Customer Journeys in IVR Using Execution Data

RS
Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

New Article

Social - SES

+2

Knowledge Base Article

 • 

Social Copilot

RS
Color-coding in Project Timeline View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For example, you can use different colors to represent completed, in-progress, or not-started tasks.  You can color-code your projects in Timeline view by using the Co

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

 • 

Project Timeline View