Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

RS
Widget Configuration

Reporting in Sprinklr Services, using Service Analytics as a data source centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget libra

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Widget Configuration

SH
How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

marketing

Knowledge Base Article

 • 

Setting Up Google Analytics 4

RS
NSFW Content Blurring in Sprinklr Social

OverviewSprinklr uses advanced machine learning models to detect and manage NSFW, triggering, and objectionable content across data ingested from multiple sources. Given the wide range of incoming social media streams, there is always a possibility of sensitive content appearing in the feed. To addr

content blurring

Engagement - SES

NSFW blurring

Sprinklr Social

+3

Knowledge Base Article

 • 

Other engagement capabilities

RS
Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced Capabilities

SH
Link related cases in Care Console

Agents can manually link related cases and view all of them in a single widget, using the Link Case widget. For instance, if your agent wishes to view similar cases created by customers on different channels, they can link it together and visualise it under the Link Case Widget.Note: Only visual lin

Service

Knowledge Base Article

 • 

Link related cases in Care Console

SH
Logging responses for Product Insights mentions

Review sources for Product Insights, like Amazon and Best Buy, do not currently offer API support for responding through a third party. Responses that you make natively can now be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a native

Insights

Knowledge Base Article

 • 

Advanced Concepts

SH
Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

 • 

Quora

RS
Manage Agent Preferences

The Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable agents to submit their preferences within a controlled timeframe. This structured approach enhances scheduling accuracy, reduces manual effort, and promotes fair and balanced shift allocation.

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Agent Preferences

SH
Sprinklr 17.1.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 New Capabilities

17.1 Core Platform and Cross-Product Release Notes

Insights

+3

Knowledge Base Article

 • 

v17.1.0 (January)

SH
About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

marketing

Knowledge Base Article

 • 

Setting Up Smart Bidding

SH
Auto-Suggest Type-Aheads and Entity List Template

Auto-Suggest Type-AheadsAuto-suggest type-ahead in live chat refers to the proactive generation of suggestions or recommendations as users start typing their queries during a live chat session. This functionality leverages real-time analysis of user input to prompt relevant responses, commonly in th

Service

Knowledge Base Article

 • 

Type-Aheads and Entity List Template

SH
List Picker Template

OverviewThe List Picker allows the customer to choose from a list of items. A list picker displays a list of items, and information about the items—such as product name, description, and image—in the Messages app on the customer's device. The customer can choose one or more items from the list

Service

Knowledge Base Article

 • 

List Picker

SH
Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Service

Knowledge Base Article

 • 

Agent Assistance

RS
Display Ratings and Reviews Posts in Gallery

You can add posts from Sprinklr Ratings and Reviews (R+R) into your Gallery. Simply assign a commerce or a workflow column with Sprinklr R&R posts within it to your Gallery, adjust the look and feel of the content - including the product name, star rating, and message text - and add the provided

experience:space

Display - SES

social

Ratings in Gallery

+9

Knowledge Base Article

 • 

Gallery

SH
Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Sprinklr Service Glossary

SH
Publish on Slack via Sprinklr

Once you have added the Slack app on Sprinklr, you can send/share messages on Slack without leaving Sprinklr. You can send messages to individual profiles, channels, and groups. Additionally, you can schedule the posting of messages on the Quick Publisher in Sprinklr. Steps to Send Messages to Slack

Slack Publishing

Publish a post to Slack

Knowledge Base Article

 • 

Slack

RS
Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

 • 

Instagram Reporting Changelog

SH
Supervisor Console Permission

Organizations can have agents and supervisors working at different levels. A supervisor might not require edit access of the agent dashboard but wants to only view the dashboard for live monitoring. An agent should not be able to view other agent's acitivity. In Sprinklr, we govern these by creating

Service

Knowledge Base Article

 • 

Supervisor Console Governance

RS
Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

 • 

Report Glossary

SH
Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

 • 

Getting started